Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.

You will lead a energetic team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.

Key Responsibilities

- Manage daily team operations and client service
- Ensure timely responses to emails and calls
- Build and maintain client relationships
- Implement service improvement action plans
- Collaborate with sales to boost client retention

Requirements:
- Five years of relevant financial services experience
- At least one year of management or coaching experience
- Post-secondary education or equivalent experience
- Strong oral and written English communication
- French communication skills required if in Montreal

Lead a team committed to delivering premier client service and make an impact at Fidelity.

📌 Fidelity Client Experience Team Manager (Toronto)
🏢 Fidelity International
📍 Toronto