Fire Field Supervisor

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All our people are foundational to creating value:

· Protect people first

· Think steps ahead

· Own what we do

· Bring energy to challenges

· Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our Chubb London Branch is currently looking for a Fire Field Supervisor to oversee the day-to-day field operations, drive process improvements and deliver superior customer service. This position reports to the Division Manager. This is an existing vacancy.

Key Job Responsibilities:

· Supervise and support the effective implementation of business strategies, plans, and programs within the Fire Division to achieve planned revenues and branch growth objectives, in coordination with the Division Manager.

· Oversee, mentor, and train field leaders, including managing onboarding, apprenticeship program support, and ensuring all qualifications and training requirements are up to date.

· Foster strong teamwork and high morale, ensuring all personnel understand their roles, responsibilities, and performance expectations.

· Regularly visit job sites to guide field leaders, monitor productivity and operational performance, and develop strategies to enhance efficiency and customer service, including optimizing service territory coverage, response times, and reducing repeat calls.

· Manage customer relations by addressing complaints, resolving concerns,



and monitoring satisfaction to ensure positive service outcomes.

· Ensure compliance with all contractual obligations, company policies and standards, and collective bargaining agreements, including monitoring and approving timekeeping, overtime, vacation, and related documentation.

· Maintain a safe and healthy workplace by upholding health & safety policies, conducting audits and inspections, supporting EH&S; initiatives, and ensuring all incidents and hazards are appropriately reported.

· Manage resources required for field operations, such as inventory levels in company vehicles and adequate staffing levels and communicate technical or operational issues to the relevant personnel, implementing improvements as needed.

· Perform additional duties as assigned by the Division Manager, with the flexibility to work overtime as necessary.

Qualifications:

· Must have 5 years of experience in a related industry

· Previous supervisor/leadership experience required

· CFAA Certification preferred

· Working knowledge of applicable provincial codes and standards including Building and Fire codes, Electrical code, and applicable CAN/ULC, and other standards desired

· Experience in residential, commercial and industrial building systems, electronic technology, networking or equivalent knowledge/ work experience an asset

· Strong working knowledge of Edwards Fire Products including EST panels an asset

· Proficient computer skills (Office 365, Cloud, & other web-based app usage basics)

· Basic understanding of WIP reporting and project management preferred

· Must have a valid driver’s license with a good driving record

More about the position and the type of candidate required:





· Ability to work with minimal supervision/self-motivated and has a desire to work on a winning team

· Strong interpersonal skills and effectiveness at building relationships - with strong client service orientation

· Adaptable to changing environments

· Understands and can demonstrate a calm demeanor when faced with confrontation or high-pressure situations.

· Analytical thinking with the ability to separate issues and implement positive solutions.

· Ability to mentor and discipline others effectively and professionally

· Highly organized and able to work under pressure

· Excellent communication skills with an ability to convey a message in an organized, clear and effective manner

· Goes beyond job requirements to seek opportunities and generate ideas for improvements

Our offerings include

· Competitive compensation and benefit package

· RRSP matching

· Employee Stock Purchase Plan

· Employee Discounts

· Learning and Development opportunities

· Reward and Recognition Program

· A culture of performance & accountability

· A supportive and positive team environment

· Salary Range: $75,000-$85,000

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

· Criminal Background Check

· Reference Check

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job chance, please advise us of any accommodation needed to ensure fair and equitable access throughout the recruitment and selection process.

Pay: $75,000.00-$85,000.00 per year

Benefits

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

📌 Fire Field Supervisor (London)
🏢 Chubb Fire u0026 Security Canada
📍 London