Overview

Join our dynamic team as a Food Service Lead Customer Engagement! In this energetic role, you will be the heartbeat of our food service operations, inspiring your team to deliver exceptional customer experiences. Your leadership will ensure smooth daily operations, uphold food safety standards, and foster a welcoming environment where guests feel valued and satisfied.

This position offers an exciting opportunity to combine your passion for food, hospitality, and team management into a rewarding career path.

Your ability to inquire and listen and ensure we meet our customer needs. You will showcase our products as a key to creating memorable shopping experiences.

Responsibilities

- Lead and supervise food service staff to ensure efficient and friendly customer interactions, maintaining high standards of hospitality and service excellence
- Oversee food preparation and cooking processes, ensuring quality, consistency, and adherence to safety protocols
- Manage POS systems such as Micros or similar platforms for accurate cash handling and transaction processing
- Train new team members through interviewing, onboarding, and ongoing coaching to build a motivated and skilled workforce
- Supervise food handling procedures to meet health regulations and ensure safe food practices across all operations
- Coordinate restaurant management tasks including inventory control, cleanliness standards, and scheduling to optimize daily performance
- Engage with customers proactively to address inquiries, resolve issues promptly, and enhance overall satisfaction




- Maintain organized clean displays and ensure the dining area/communal space is inviting

Experience

- Proven supervising experience in food service or restaurant management environments
- Self motivated to ensure high quality experience for customer satisfaction and company revenue requirments
- Extensive food industry knowledge including food preparation, cooking techniques, and food safety standards
- Hands-on experience with POS systems such as Toast or Square or similar platforms for cash handling and order processing
- Strong background in customer service with a focus on hospitality excellence and guest engagement
- Familiarity with kitchen operations, food handling procedures, and restaurant experience preferred

Embark on a vibrant career where your leadership fuels memorable dining experiences! We’re committed to supporting your growth through comprehensive training opportunities and a collaborative work environment. Join us in creating welcoming spaces where every guest leaves satisfied!

Helpful Certifications/Experiences

- Hospitality degree or training
- Restaturant Food Service
- Hotel experiences
- Culinary skills
- Food Handlers Certificate

Candidates must be a citizen of Canada or have a vbalid work visa for a minimum of 12 months The succesful candidates will be automatically enrolled in training for our =Jr Sales manager position for our new restaurant which is scheduled to be opening in 2027.

Benefits

- Discounted or free food
- Versatile schedule
- On-site parking

Work Location: In person Pay: $17.60-$24.00 per hour

Expected hours: No more than 24.0 per week

Work Location: In person

📌 Food Service Lead customer engagment (Mississauga)
🏢 The Hub Mississauga
📍 Mississauga