About Us The Little Inn of Bayfield, is a welcoming historic inn dedicated to offering our guests a warm, memorable, and high-quality stay. We pride ourselves on exceptional hospitality, local charm, and seamless guest experiences. We are looking for an outgoing, detailed-oriented, and dependable Front Desk Agent to join our team.

Job Summary

As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a friendly and efficient experience from arrival through departure. You will manage check-ins and check-outs, handle guest inquiries via phone and email, process bookings using our Property Management System (WebRezPro), and ensure all guests feel cared for throughout their stay.

Key Responsibilities

- Guest Reception & Support:
- Welcome arriving guests warmly and manage efficient check-in and check-out procedures.
- Provide personalized recommendations for local dining, attractions, and activities.
- Handle guest requests, concerns, or special requirements promptly and professionally.
- Reservations & Property Management System:
- Utilize WebRezPro to create, modify, and manage guest reservations and room allocations.
- Process guest payments, security deposits, and accurately balance daily shift transactions/cash floats.
- Communication & Administrative:
- Answer incoming calls promptly with a professional and friendly phone manner.
- Respond to guest emails, booking inquiries, and online reservation messages.
- Communicate closely with Housekeeping and Maintenance teams to ensure room readiness and maintain high service standards.
- Daily Operations:




- Perform basic front office administrative duties (sorting mail, updating guest notes, tracking lost & found).
- Maintain a clean, organized, and welcoming front desk and lobby area.

Qualifications & Requirements

- Experience: No prior hotel or front desk experience required — we are willing to train the right candidate! Prior customer service, retail, or hospitality experience is a plus, but a positive attitude and willingness to learn are what matter most.
- Communication & Interpersonal Skills: Strong verbal and written English skills with a warm, welcoming demeanor in person, on the phone, and over email.
- Tech-Savvy: Comfortable operating computers, learning new software systems, and handling basic office administrative tasks. Familiarity with property management systems like WebRezPro is a bonus, but full software training will be provided.
- Customer-Focused Mindset: Reliable, detail-oriented, and genuinely passionate about helping people and delivering exceptional guest experiences.
- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

Advantages:

- Employee discounts on lodging / dining
- Flexible scheduling
- Professional and collaborative work environment

How to Apply If you have a passion for hospitality and love delivering great guest experiences, we’d love to hear from you! Please submit your updated resume and a brief note detailing your relevant experience (and familiarity with WebRezPro, if applicable).

Pay: $17.60-$20.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Front Desk Agent (Bluewater)
🏢 The Little Inn of Bayfield
📍 Bluewater