Job Purpose The Front Desk Attendant is responsible for greeting visitors, responding to inquiries, and performing administrative duties to support the daily operations of the office. This role ensures a professional and welcoming environment for residents, guests, and staff.

An effective Receptionist has solid organizational skills, attention to detail, and excellent communication abilities. This person provides administrative support while maintaining a high level of customer service.

Duties and Responsibilities

Overall Responsibilities

● Greet visitors and assist with inquiries

● Assist residents with various requests, including but not limited to distributing delivered medications, calling taxis, adjusting input on tv, phoning emergency services and personal contacts, meal changes, guest meals, etc.

● Ensure key staff members are aware of residents who are ill and needing room service

● Ensure key staff members are aware of any and all incidents

● Answer phone calls and direct messages appropriately

● Handle cash transactions and balance accounts for various departments

● Create and maintain daily, weekly, and monthly reports

● Process resident payments and record invoices in Microsoft Excel

● Maintain office supplies and ensure equipment is functional

● Keep a printed stock of marketing packages available

● Organize and manage filing systems

● Assist residents with various requests





● Respond to emergency call systems and direct requests accordingly

● Ensure message boards are updated and functioning properly

● Assist with general administrative tasks as directed by the Executive Director & Department Managers

● Attend staff meetings and collaborate with other team members

● Represent the company professionally in all interactions

● Perform other duties as assigned

Key Qualifications

● Experience in reception, office administration, bookkeeping, or tenant relations

● Proficiency in Microsoft Office, including Excel

● Experience working with older adults (preferred)

● If the role interacts directly with vulnerable populations: Clear city, provincial, or out-of-province criminal record check

Core Competencies

● Strong customer service and interpersonal skills

● Ability to work independently and as part of a team

● Organized and detail-oriented

● Professional and courteous demeanour

● Initiative in handling office procedures

Working Conditions

● Part-time position with flexible hours

● Office environment with frequent interaction with residents and visitors

● May require occasional evening or weekend shifts

● Fast-paced role requiring multitasking and organization

● Occasional clean up of bathrooms as needed

Job Type: Part-time

Pay: $19.25-$20.00 per hour

Language

- English (required)

Work Location: In person

📌 Front Desk Attendant (Vernon)
🏢 Marwest Group of Companies
📍 Vernon