We are seeking an energetic and highly organized Front Desk Operations Manager to oversee the daily operations of our bustling barbershop. In this pivotal role, you will be the engine of our shop’s workflow. You will serve as the primary point of contact for clients, ensuring a welcoming, fast, and efficient experience.

We are looking for someone who takes ownership of their environment, manages administrative processes with precision, and helps scale the business by proactively solving problems before they arise.

Responsibilities

- Operational Flow: Act as the shop’s traffic controller—greeting clients instantly, managing check-ins/check-outs, and ensuring the schedule is synchronized between barbers and the booking system.
- Administrative Precision: Handle all booking inquiries and multi-line phone systems with high attention to detail. Ensure that no appointment is missed or miscommunicated.
- Financial Tracking: Manage daily bookkeeping, including tracking receipts, invoices, and ensuring all financial records are accurate. You will act as the primary liaison for maintaining shop accounts.
- Inventory & Supply Management: Proactively monitor inventory levels. Identify shortages before they become crises and handle ordering/restocking supplies to keep the shop floor running without interruption.
- Digital Execution: Manage our social media presence by strictly following our pre-planned content calendar. You will be responsible for posting high-quality content on schedule to drive engagement.
- Floor Management:



Maintain a professional and orderly environment. You will facilitate communication between barbers and clients, ensuring the shop floor remains efficient and professional at all times.
- Problem-Solving: Act as the first line of defense for operational issues. Whether dealing with scheduling conflicts, supply needs, or client inquiries, you are expected to resolve issues independently and effectively.

Requirements
- Proven Experience: Demonstrated success in a fast-paced environment (hospitality, retail, or office management).
- Tech-Savvy & Organized: Highly comfortable with booking software, social media platforms, and bookkeeping tools (e.g., QuickBooks or similar).
- High Autonomy: Ability to manage multiple priorities without constant oversight. We are looking for a "self-starter" who notices what needs to be done and takes the initiative to execute it.
- Communication Skills: Clear, skilled, and efficient. You must be able to maintain professional boundaries with both clients and staff while keeping the shop culture focused and productive.
- Attention to Detail: Meticulous approach to bookkeeping, scheduling, and inventory. You understand that small errors in the front of house impact the entire business.
- Speed & Efficiency: You move with purpose. Our environment requires someone who can handle high-volume traffic while remaining calm and accurate.

Pay: From $17.60 per hour

Benefits

- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Front Desk Operations Manager (Barbershop) (Canada)
🏢 Zeko's Barber Shop
📍 Canada