Job Overview

We are seeking a dedicated and friendly Front Desk individual to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for fitness and wellness.

The Front

Desk staff will conduct walk throughs, sell memberships, check members and patients in upon arrival, assist with any inquiries, manage front desk area and collaborate with wellness clinicians, schedule appointments and assists with basic insurance billing.

Responsibilities

- Greet members/patients upon arrival with a warm and friendly demeanor.
- Manage the check-in process efficiently.
- Schedule appointments and cancellations.
- Provide information regarding gym memberships, wellness services such as massage therapy, physiotherapy, chiropractic care and osteopath therapy .
- Address inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Process payments accurately and maintain financial records as required.
- Collaborate with clinicians to ensure they are aware of any changes in schedule.
- Assist with basic social media content, promotional materials and simple advertising designs.




- Cleaning duties and monitoring gym equipment cleanliness.

Skills

- Strong background customer service is preferred.
- Must be fluent in English.
- Proficiency in phone systems and excellent phone etiquette.
- Exceptional interpersonal skills with the ability to build rapport with members/ clients and patients.
- Detail-oriented with strong organizational skills to manage front desk and ensuring paperwork/ waivers are all up to date.
- Computer skills is required and the ability and confidence to learn fitness and wellness software programs
- Knowledge of basic advertising programs/social media and creativity to design straightforward advertising adds.
- A genuine interest in fitness, health and wellness and personal training.
- Good work ethics, committed and the ability to work and to be on time for scheduled shifts.
- First Aid and CPR certification

Join us as we strive to provide outstanding service to our members/ clients and patients while fostering a positive work environment for our team! Job Type: Part-time

Benefits

- Casual dress
- In office parking

Application question(s):
- What is your interest in Health and Wellness. Do you have experience in physical fitness.

Education:
- Secondary School (preferred)

Experience:
- Front desk: 1 year (preferred)

Work Location: In person

📌 Front Desk Receptionist (Windsor)
🏢 Performance Wellness Centre
📍 Windsor