Job Summary

We are seeking an energetic and highly organized Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest services, and ensure smooth communication across all hotel departments. Your leadership will set the tone for a welcoming atmosphere, fostering positive interactions with guests and team members alike.

Multilingual and bilingual skills are highly valued to serve our diverse clientele effectively. If you thrive in a hospitality environment, excel in customer service, and possess strong phone etiquette, this is an exciting prospect to make a lasting impact in a dynamic setting.

Duties

- Supervise front desk staff, ensuring efficient check-in and check-out processes while maintaining high standards of guest service
- Manage multi-line phone systems with professionalism, providing accurate information and prompt assistance to callers
- Coordinate guest services such as reservations, concierge requests, and special accommodations to enhance guest satisfaction
- Oversee guest complaints or issues with tact and prompt resolution, ensuring positive experiences at all touchpoints
- Maintain accurate records of guest interactions, reservations, and billing details
- Train team members on hospitality best practices, phone etiquette,



and customer service excellence
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
- Implement procedures that promote safety, security, cleanliness, and overall guest comfort

Experience

- Minimum 5 years of hotel front office experience, including at least 2 years in a supervisory or management role
- Strong knowledge of PMS software (Choice Hotels experience an asset) Proven leadership and conflict resolution skills
- Strong communication and customer service skills
- Comfortable with revenue basics, cash reconciliation, and reporting
- Flexibility to work evenings, weekends, and holidays
- Diploma in Hospitality Management or related field an asset

Join us to lead a vibrant team dedicated to creating memorable stays for every guest! We value energetic professionals who are passionate about hospitality excellence and eager to grow within a supportive environment. Pay: From $50,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site gym
- In office parking
- Vision care

Ability to commute/relocate:
- Bradford, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Front desk: 5 years (preferred)

Language:
- English (required)

Work Location: In person

📌 Front Office Manager (Bradford)
🏢 Dhanoa Hospitality Group
📍 Bradford