TownePlace Suites By Marriott Brantford & Conference Centre

We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Services Associate / Night Auditor. The ideal candidate is friendly, motivated, and committed to delivering excellent guest service. This role requires providing exceptional service to guests both in person and over the phone while maintaining brand standards and operational accuracy.

Key Responsibilities

- Perform front desk daily operations in accordance with Marriott brand standards and procedures
- Greet all guests professionally and provide a warm welcome
- Check guests in and out efficiently and accurately
- Answer incoming phone calls promptly and professionally
- Make, modify, and manage room reservations
- Handle cash, credit card, and debit card transactions accurately
- Resolve guest concerns and issues in a timely and courteous manner
- Respond to guest requests and provide local area information
- Maintain cleanliness and organization of the reception area
- Run night audit reports and complete system audits
- Ensure all transactions and payments are posted correctly
- Verify accuracy of daily financial transactions and revenue audits
- Balance and reconcile all credit card transactions
- Identify declined credit cards and communicate with guests as required




- Prepare daily housekeeping and room status reports
- Block rooms and manage special requests
- Maintain a high level of confidentiality and discretion at all times
- Assist with guest inquiries via phone and in person, including check-in, check-out, and general information requests

Qualifications & Skills

- Minimum 1 year of customer service experience
- FOSSE system experience is an asset
- Excellent interpersonal and communication skills
- Strong numerical accuracy and attention to detail
- Proficient with computers, including Microsoft Office
- Motivated, reliable, and guest-service oriented
- Ability to work in a quick-paced environment and under pressure
- Ability to stand for extended periods of time
- Own reliable transportation
- High School diploma or equivalent

Availability Requirements

- Available to work all shifts, including:
- Days, evenings, overnights (Night Audit)
- Weekdays, weekends, and holidays

Employment Status

- Must be a resident of Canada
- Must be legally eligible to work in Canada
- Currently living in Canada

Pay: $18.50 per hour

Experience

- customer service: 1 year (preferred)

Language:
- English (preferred)

Licence/Certification:
- Drivers license (preferred)

Work Location: In person

📌 Guest Services/Night Auditor (Brantford)
🏢 TownePlace Suites u0026 Conference Centre Brantford
📍 Brantford