Expand your IT skills with Hudbay as a Help Desk Specialist in Princeton, British Columbia. This permanent full-time position entails Tier 1 and 2 support for software and hardware issues. In this role, you will report to the IT Manager, providing essential technical support to enhance user satisfaction.

Key responsibilities include troubleshooting equipment issues and maintaining problem resolution databases. Robust communication and excellent customer service skills are necessary to assist diverse users effectively. Key Responsibilities:

- Provide first line contact for customer issue resolutions
- Escalate unresolved queries to higher support levels
- Track and redirect problems to appropriate resources
- Walk users through troubleshooting processes
- Ensure proper documentation and closure of incidents Requirements:
- 3 to 5 years of IT support experience
- Proficient in Active Directory, Azure, and O365
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience in high-density organizational support
- Valid Class 5/7N British Columbia driver's license Utilize your technical expertise and customer service skills to thrive in a rewarding environment.

📌 Help Desk Specialist at Hudbay (Princeton)
🏢 Hudbay Minerals
📍 Princeton