Our client is one of Canada's largest investment management companies who offer a challenging, technologically advanced work environment that will expand your skill set and provide you with real opportunities for career advancement. You'll also enjoy one of the most generous benefit programs in the industry, tuition reimbursements, a generous RRSP program, a corporate gym and more. If you have experience with the mutual fund business process and excel at providing exceptional customer support, then this is the job for you.

You'll provide support services for the Transfer Agency system and related applications to all of our client's business units by gathering and diagnosing user issues to deliver the most appropriate system or business solution within a rapid paced environment. Provide support for user inquiries, user/business unit application functionality and issues. Work closely with IT Application Support to research and identify root cause of reported difficulties.

Co‐ordinate and facilitate with IT Relationship Managers (RM's) and business stakeholders to develop appropriate solutions for user issues. Ensure all support processes are documented and kept up to date within the Client Support knowledge base.

Provide Production Issue

Investigation / IT Opportunity Identification. Work with business units and other areas within IT Service Delivery to identify opportunities to enhance application functionality or processes in a way that delivers significant business value. Provide IT SLA (Service Level Agreements) Development and Adherence.





Work with RM's and business stakeholders to adhere to IT SLAs (system availability, issue response times, etc.). Track IT Service Delivery performance statistics versus the SLA, and work with IT RM's to report adherence. Assist IT RM to communicate to users regarding significant system-related events (e.g.: planned outages, IT standards and policies, etc.).

Provide IT Support/Enhancement Projects. Work within a project team to assist with design, development and testing within the Software and/or Infrastructure Development Life to ensure business processes and requirements are met. 1-2 years work experience within the mutual fund industry. ~ Excellent organizational skills with the ability to multi‐task and to work towards predefined service level standards while delivering quality work. ~ Strong written (email) and verbal communication skills to be able to simplify complex data or situations to users at all levels. ~ Functional computer experience (Microsoft Office, Outlook, Internet Browsers, etc.). ~ Post Secondary Education (University Degree, College Diploma, etc.). Shareholder transfer agency systems, related applications (ie CRM, imaging and automated workflows) and back office administration processes.

Knowledge of Fundserv clearing, settlement, network, ESG standards/processes and XML messaging. Working knowledge of SQL and Unix. Working knowledge of Windows XP operating system. Knowledge of SDLC and project management methodologies.

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. Click here to apply online

📌 Information Technology Support Technician (Toronto)
🏢 Ross
📍 Toronto