Full-Time Inside Mobility Specialist | Smartcell Communications

Location: Windsor Area, ON (TELUS & Koodo Authorized Dealer)

Are you the person your friends go to for tech advice? Do you thrive on hitting targets and building genuine connections?

Smartcell Communications, Ontario’s largest TELUS/Koodo dealer, is looking for a motivated Inside Mobility Specialist to join our Windsor Area team. For over 20 years, we’ve been the bridge between our customers and Canada’s fastest 5G network. We don’t just sell phones; we provide the solutions that keep our community connected.

The Role: More Than Just Sales

As an Inside Mobility Specialist, you are the vital connection between our customers and the latest connected technology. Whether working with everyday consumers or small business owners, you will help them navigate an ever-evolving digital landscape—matching their needs with tailored solutions across corporate and consumer mobility, high-speed fiber internet, smart home security, streaming entertainment, and cloud communications.

This isn't a transactional phone role; it's a consultative sales position where your tech expertise, active listening, and genuine customer care build lifelong loyalty and drive sustainable business growth.

Your Day-to-Day Responsibilities:

- High-Impact Customer Engagement: Connect with inbound inquiries and existing clients over phone, email, and digital channels. Transform everyday inquiries into long-term customer loyalty by asking key discovery questions and delivering tailored tech solutions.
- Proactive Lead Generation & Growth:



Maintain a growth mindset by identifying upsell/cross-sell opportunities within existing accounts, following up on marketing leads, and actively re-engaging past clients to expand revenue.
- Dedicated Account & Portfolio Care: Manage customer accounts with precision—handling plan optimizations, device upgrades, contract renewals, and post-sale support to ensure an exceptional end-to-end customer experience.
- Continuous Product & Industry Expertise: Stay at the forefront of telecommunications technology by mastering the latest product lineups, hardware launches, rate structures, and promotional offers across TELUS and Koodo ecosystems.
- Collaborative Goal Achievement: Partner closely with internal account managers, fulfillment specialists, and local team members to smash monthly sales targets, contribute to a dynamic team culture, and support local community engagement initiatives.

What You Bring to the Table We are looking for a goal-oriented closer who takes pride in doing right by the customer.

- Proven Sales Experience: 1–3+ years of success in inside sales, account management, retail technology sales, or customer-facing roles.
- Exceptional Communication: Strong verbal and written communication skills with the ability to articulate complex technology options in plain,



compelling language.
- Drive & Resilience: A high-energy "hustler" mindset who thrives in a fast-paced environment, embraces targets, and stays persistent when pursuing opportunities.
- Tech-Savvy & Adaptable: A natural passion for telecommunications, mobile hardware, smart technology, and digital platforms (previous TELUS, Koodo, or carrier experience is a strong asset).
- Problem-Solving Skills: Excellent organizational skills with the ability to manage multiple client inquiries, follow-ups, and CRM entries efficiently.

Why Join Smartcell? We believe in rewarding hard work and fostering a culture where you actually enjoy coming to work.

- Uncapped Potential: Competitive base pay plus monthly bonuses, and performance incentives.
- The Perks: Significant employee discounts on the latest tech and services.
- Growth: We prioritize professional development and promote from within.
- Culture: A supportive, "people-first" environment that celebrates your wins.
- Community: Be part of a company that gives back to the neighborhoods we serve.

About Us With 14 locations across Ontario, Smartcell Communications is dedicated to simplifying the digital world. Our mission is to ensure every customer has access to reliable, high-speed, and affordable communication solutions.

Ready to connect your career to the best network in Canada? Apply now!

Job Type: Full time

Pay: $50,000.00 per year

Benefits

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Inside Mobility Specialist (Windsor)
🏢 SmartCell Communications]
📍 Windsor