Who are we?

Big Box Outlet has been a Canadian family-owned business since 1985. The core of our brand is to make everyday life more affordable, and we remain true to our roots. We are experts at finding brand name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.

Position Overview The IT Support Technician is the first point of contact for all technology-related issues and requests across Big Box Outlet’s locations, distribution centers, and corporate office. This role delivers responsive, professional, and solutions-oriented helpdesk support across hardware, software, network, and peripheral issues, ensuring every team member has reliable technology to do their best work. Working closely with the IT Systems & Application Development Manager, the IT Support Technician also contributes to deployments, maintenance, new-store setups, and improvement initiatives as our IT function continues to grow.

Why should you join our team?

At BBO, we believe in investing in our people and creating an environment where everyone can thrive. Here is what you can expect when you join our team:

Work-Life Balance – Enjoy a consistent Monday-to-Friday schedule, with after-hours support only during planned deployments, upgrades, or emergencies.

Growth & Development – Build broad, hands-on IT experience across a multi-location retail environment, with ongoing learning opportunities to expand your skills and advance your career.

Positive Team Culture – Experience a supportive, fun, and family-style workplace where your contributions are truly valued.

Be Part of Our Vision – Join a growing company with big ambitions—we are building toward becoming a recognized national brand.

Employee Discounts – Enjoy exclusive discounts on in-store purchases.

Health & Life Benefits – Access health benefits and life insurance from your first day.

Competitive Pay – We offer a competitive salary based on your experience and qualifications.

Why will you be a good fit for this role?

- Diploma or bachelor’s degree in information technology, Computer Science, Network Administration, or a related technical discipline; an equivalent combination of education, certifications, and hands-on experience will be considered.
- Minimum of 1–3 years of hands-on experience in an IT support, helpdesk, or desktop support role.
- Proficiency in Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) for end-user support and administration.
- Hands-on experience setting up, configuring, and troubleshooting desktops, laptops, printers, and peripherals.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Strong communication skills and a patient, customer-focused approach when supporting users with varying levels of technical knowledge.
- Valid driver’s license and ability to travel to store locations as required.

Key responsibilities: Helpdesk & End-User Support:





- Serve as the primary first point of contact for all IT support requests and incidents across BBO locations, responding to helpdesk tickets, calls, and walk-up requests promptly and professionally.
- Diagnose and resolve hardware, software, network, and peripheral issues for end users across store locations, the distribution centers, and the corporate office, ensuring minimal disruption to business operations.
- Manage and prioritize the IT support queue effectively, ensuring tickets are triaged, assigned, and resolved within established service level expectations.
- Escalate complex or unresolved issues to the IT Systems & Application Development Manager in a timely manner, providing clear documentation of the issue, steps taken, and relevant diagnostic information.
- Provide remote and in office support as required, including travel to store locations to resolve issues that cannot be addressed remotely.
- Deliver a positive, patient, and customer-focused support experience to all end users, adapting technical communication to suit varying levels of technical literacy across the organization.

Hardware & Device Management:
- Set up, configure, and deploy end-user devices including desktops, laptops, tablets, POS terminals, printers, and other peripherals in accordance with BBO standards and procedures.
- Maintain an accurate and up-to-date inventory of all IT hardware assets across all locations, tracking device assignments, lifecycle status, and warranty information.
- Perform routine hardware maintenance, upgrades, and replacements, coordinating with vendors and the IT Systems & Application Development Manager as required.
- Decommission and securely dispose of end-of-life hardware in accordance with company data security policies and environmental standards.

Software & System Support:
- Install, configure, and maintain software applications on end-user devices, ensuring all systems are running approved, up-to-date, and licensed software.
- Administer user accounts and access permissions across key business systems including Microsoft 365, the ERP system, and other operational platforms, following established access control policies.
- Support patch management and software update processes across end-user devices, ensuring systems are kept current and secure in coordination with the IT Systems & Application Development Manager.
- Assist with the setup and troubleshooting of POS systems, retail technology, and store-specific applications, working with operations teams to minimize downtime

Network & Connectivity Support:
- Assist with the diagnosis and resolution of basic network connectivity issues at store locations and the corporate office,



including Wi-Fi, cabled connections, VPN, and printer network configurations.
- Support the IT Systems & Application Development Manager in the deployment and configuration of network equipment such as routers, switches, and access points as required.
- Monitor and report on connectivity issues across locations, escalating persistent or complex network problems to the IT Systems & Application Development Manager promptly.

Systems & Infrastructure Assistance:
- Assist the IT Systems & Application Development Manager with infrastructure projects and improvement initiatives, including server maintenance tasks, system migrations, and technology deployments across new or existing locations.
- Contribute to the documentation of IT systems, configurations, processes, and procedures, ensuring the IT knowledge base is accurate, current, and accessible.
- Support the onboarding of new store locations from an IT perspective, including device provisioning, network setup assistance, and system configuration under the direction of the IT Systems & Application Development Manager.
- Participate in after-hours or weekend IT support activities as required during critical deployments, system upgrades, or emergency incidents.

Security & Compliance:
- Support the enforcement of IT security policies and procedures across end-user devices and systems, including password policies, device encryption, and acceptable use standards.
- Assist in identifying and reporting potential security vulnerabilities, incidents, or policy breaches to the IT Systems & Application Development Manager promptly.
- Ensure all IT support activities are carried out in accordance with BBO’s data security, privacy, and compliance requirements.

Special Projects:
- Contribute to IT projects and initiatives as directed by the IT Systems & Application Development Manager demonstrating flexibility, a proactive approach, and a willingness to take on new responsibilities as the IT function grows and evolves.

Preferred Qualifications

- CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, or equivalent certifications.
- Experience supporting end users in a multi-location or retail environment.
- Experience with POS systems, retail technology, or ERP platforms.
- Experience with Active Directory or Azure Active Directory (Entra ID) for user account and access management.
- Familiarity with IT ticketing and asset management systems.

Ready to be the go-to tech expert who keeps our stores and teams running smoothly? Join our IT team, develop your skills across a fast-paced, multi-location retail environment, and apply today to take the next step in your IT career with Big Box Outlet! Pay: $56,000.00-$70,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Experience:
- IT support: 1 year (required)

Willingness to travel:
- 25% (required)

Work Location: In person

📌 IT Support Technician (Abbotsford)
🏢 Big Box Outlet Store
📍 Abbotsford