Purpose

Own a portfolio of brands and be accountable for their retention, satisfaction and growth after launch.

What you'll do

- Own retention, satisfaction and growth across an assigned book of customers.
- Act as primary liaison between the customer and internal teams including operations, IT and finance.
- Translate client service requirements to cross-functional teams and hold the line on SLA adherence.
- Oversee the management and implementation of complex service solutions so customer programs run without friction.
- Lead and coordinate customer business reviews, bringing recommendations rather than just reporting.
- Audit customer invoices, track outstanding A/R and drive timely resolution.
- Partner with account leadership on work that improves service process, operational efficiency and financial performance.
- Keep documentation, meeting notes and action items current so account issues actually close.
- Identify growth opportunities and work with management to convert them.




- Feed customer input back into enhancements, product offerings and process improvements.

What you'll need

- Experience in customer experience, account management or a related field in the Amazon space
- Ability to manage multiple priorities and complex service solutions at pace.
- Solid communication and relationship building across internal and external stakeholders.
- Analytical, detail-oriented, comfortable solving problems from incomplete information.
- Experience with financial processes including invoice auditing and A/R.
- Able to lead a customer business review on your own.

Bonus points

- Supply chain, warehouse fulfillment or ecommerce background.
- Familiarity with SLAs and operational metrics.
- Business transformation or process optimization experience.
- CRM or customer service management tooling.

Salary is 50-55k

📌 Junior Amazon Customer Success Manager (Brampton)
🏢 H.C. Winter Search
📍 Brampton