Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771 Job Type: Contract Positions to fill: 2 Job End Date: Nov 01, 2027 Pay Rate: Hourly: Negotiable Job ID: 155525 Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture Join a team supporting contact centre architecture initiatives within a large banking environment. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home -160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa 12 month Must Haves - 2+ years as an IT Architect or 4+ years of prior Lead Developer experience - Experience defining solution sets from requirements - Proficiency with Jira and Confluence - Advanced MS Office usage including Word, Excel, PowerPoint, and Visio - Degree or Diploma Nice to Have - Contact centre experience including IVR flows, desktop solutions, or telecom - Experience with Agentic AI solutions - Amazon Solution Architect certification - Experience within banking, financial institution,



or medical environments Responsibilities - Design migration solutions for contact centre environments - Contribute to AI-related project support activities - Define solution sets from business requirements - Present solutions to large stakeholder groups in virtual and in-person settings - Collaborate with internal and external stakeholders Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture Join a team supporting contact centre architecture initiatives within a large banking workplace. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home -160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa 12 month Must Haves - 2+ years as an IT Architect or 4+ years of prior Lead Developer experience - Experience defining solution sets from requirements - Proficiency with Jira and Confluence - Advanced MS Office usage including Word, Excel, PowerPoint, and Visio - Degree or Diploma Nice to Have - Agile experience - Contact centre experience including IVR flows, desktop solutions, or telecom - Experience with Agentic AI solutions - Amazon Solution Architect certification - Experience within banking, financial institution, or medical environments Responsibilities - Support architecture initiatives for contact centre platforms - Design migration solutions for contact centre environments - Contribute to AI-related project support activities - Define solution sets from business requirements - Present solutions to large stakeholder groups in virtual and in-person settings - Collaborate with internal and external stakeholders Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

📌 Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771 (Ottawa)
🏢 S.I. Systems
📍 Ottawa