Position Information

Posting Number:

ROM26-315E

Title:

Manager, Business & Technical Support (RFT 1.0 FTE)

Position Status:

Regular Full-time

FTE:

1.0

Job Schedule:

Days

Department:

Facilities Operations & Sustainability

Union:

Non-union

Site:

Royal Ottawa Health Care Group - multiple sites

Level of Police Check:

Criminal Record Check

About The Royal

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

- Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
- Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
- Develop Statements of Work, service specifications, performance requirements and measurable service standards.
- Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
- Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance,



and investment decision-making activities.
- Monitor and reports on asset management and capital project performance.
- Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
- Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
- Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
- Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
- Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
- Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
- Lead, coach and develop direct reports, establishing transparent expectations, accountabilities and performance objectives.
- Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

- 3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
- 7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
- Knowledge and experience managing CMMS systems and performance reporting.
- Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.

- Asset management, capital planning, data analytics, CMMS administration,



procurement and contract support, quality assurance, healthcare facilities operations.
- Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
- Knowledge of asset management, lifecycle planning and capital renewal principles.

- Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
- Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
- Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.

- Project planning and coordination skills, including capital project monitoring and reporting.
- Ability to identify operational risks, compliance gaps and process improvement opportunities.
- Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.

- Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

- English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

Salary Range: 65.08 to 75.44 per hour

Additional Information

- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
- The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

📌 Manager, Business & Technical Support (RFT 1.0 FTE) (Ottawa)
🏢 Royal Ottawa Mental Health Centre
📍 Ottawa