We are seeking an experienced and results-driven Manager, Head of Credit Administration Team to lead our Credit Administration team within the Risk Management Department. This role is responsible for overseeing the Bank’s day-to-day credit administration activities across corporate and retail banking, including loan processing, collateral management, credit file management, credit system administration, and related reporting.

The successful candidate will lead and supervise the Credit Administration team, act as an authorized reviewer for credit administration activities, ensure operational accuracy and efficiency, manage credit-related risks, and work closely with internal stakeholders to support effective credit operations and business needs.

What You Will Do

- Lead and oversee the Credit Administration team’s daily operations, ensuring effective support to front-office and other business functions.
- Manage loan processing activities, including drawdowns, scheduled repayments, prepayments, and loan payoffs.
- Review and authorize credit administration transactions, including loan drawdowns, loan processing instructions, and collateral release, discharge, or amendments, in accordance with applicable requirements.
- Act as an authorized reviewer/checker for complex credit administration transactions and specialized operations.
- Oversee and monitor collateral management and credit file management, including physical and electronic credit documentation.
- Review and verify transactions in credit-related systems, including CCMS and GRMS, and oversee relevant credit system modules.
- Monitor the effectiveness and quality of credit administration processes and identify opportunities for process improvement and optimization.




- Identify and mitigate operational and other key risks associated with credit administration activities.
- Provide feedback and recommendations regarding relevant policies, mandates, processes, and KPIs.
- Lead the resolution of cross-team and cross-functional issues to improve operational efficiency and service delivery.
- Serve as the primary liaison for internal and external audits relating to credit administration and coordinate the preparation of required documentation and responses.
- Support credit product development as the primary liaison and coordinator from a credit administration perspective.
- Lead, mentor, and supervise team members by assigning responsibilities, setting priorities, monitoring workflow, and providing guidance and training.
- Conduct performance reviews, identify development needs, and support the ongoing professional development of team members.
- Perform other duties and responsibilities as assigned by the Department Head.

What You Bring to the Table
- Bachelor’s degree in Finance, Economics, Business Administration, or a related discipline.
- Minimum 5 years of experience in banking and financial services.
- Strong knowledge of retail, commercial, and corporate banking credit products.
- Solid understanding of credit administration, loan processing, collateral management, and credit operations.




- Strong knowledge of credit-related systems and processes, including systems used for credit limits, contract limits, credit granting reviews, and credit operations.
- Previous team management experience is considered an asset.
- Strong leadership skills, with the ability to guide, mentor, and develop team members.
- Excellent analytical, problem-solving, and decision-making abilities, with strong attention to detail.
- Ability to manage multiple priorities and work effectively under pressure while meeting tight deadlines.
- Strong communication, collaboration, and stakeholder management skills.
- Strong planning and organizational skills with the ability to manage competing priorities effectively.

Bank of China (Canada) is committed to fostering an inclusive workplace where diversity is valued. We encourage qualified candidates from all backgrounds to apply. Please note that only candidates selected for further consideration will be contacted. Accommodation: Bank of China (Canada) is committed to providing accommodations throughout the recruitment process. If you require any accommodations, please contact the HR team, and we will be happy to assist.

Job Type: Full-time

Pay: From $1.00 per year

Advantages

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
- Work from home

Application question(s):
- What is your salary expectation for this role?

Experience:
- Financial Internal Audit: 2 years (required)

Language:
- Mandarin (required)

Licence/Certification:
- CAP/ CIA (preferred)

Work Location: Hybrid remote in Markham, ON

📌 Manager, Head of Credit Administration Team (Markham)
🏢 BANK OF CHINA
📍 Markham