Join to apply for the Senior Manager Mutual Fund Dealer Operations role at National Bank of Canada Join to apply for the Senior Manager Mutual Fund Dealer Operations role at National Bank of Canada 15-month temporary position with possibility of extension A career as a Senior Manager – Mutual Fund Dealer Operations (MFDO), GICs in Fixed Income in Technology and Operations team at National Bank is acting as a lead of a high-performing team in a dynamic operations environment. This job allows you to have a positive impact on the organization through optimizing processes, driving change, and influencing strategic decisions.

Lead all aspects of team development: recruitment, onboarding, training, and continuous improvement Oversee non-automated financial and non-financial transactions for Fundserv and manual investment products (non-Fundserv), including registered and non-registered plans (RRSPs, RRIFs/LIFs, TFSAs, etc.) Ensure accurate and timely processing of GIC and fixed income transactions, maintaining compliance and operational integrity Foster a culture of growth and innovation in a context of digitization and automation Monitor emerging technologies and process improvements to enhance productivity and reduce costs Manage budgets, workforce planning, and overall performance metrics for your sector Ensure adherence to compliance standards and mitigate operational risks Within the Investments Operations sector you report to Senior Manager, MFDO. You oversee a team of approximately 35 professionals responsible for executing transactions across a broad range of investment products—including mutual funds, GICs, and fixed income instruments—distributed through various National Bank of Canada business lines.



You play a key role in coaching, developing, and maximizing your team's potential while contributing to operational excellence and transformation.

Bachelor's degree with 7 years of relevant experience, or Master's degree with 4 years of relevant experience Proven experience in team leadership and coaching In-depth knowledge of investment processes, registered plans, and products including GICs and fixed income Solid understanding of CIRO regulatory requirements Experience in project delivery and change management Familiarity with management concepts such as capacity planning and continuous improvement In addition to competitive compensation, you'll be eligible for a wide range of flexible perks to help promote your wellbeing and that of your family. Generous pension plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Virtual sleep clinic These are a few of the benefits available to you. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

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📌 Manager, Mutual Fund Dealer Operations (Toronto)
🏢 National Bank of Canada
📍 Toronto