Join to apply for the Manager, Student Experience role at Yorkville University Change begins with the small decisions we make each day to support each other and create inspiring educational experiences for all students, no matter where they are or how they learn. In choosing a career with Yorkville University, you will have the prospect to push boundaries, flex your creativity and inspire positive change for many people. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Yorkville

University is seeking a Manager, Student Experience to oversee student-centred programs and services. Reporting to the Director, Student and Registrarial Services, you will manage the people and programs that directly support our mission of championing student success. You will focus on ensuring smooth daily operations, fostering a culture of care, and shaping strategies that promote student engagement and well-being.

This is a full-time role, currently following a hybrid model working 4 days a week on-site at our north Toronto campus and one day a week remotely. You will manage the daily experience of our diverse student population. From student support initiatives to campus programming, you will ensure our services meet the evolving needs of learners while contributing to a positive, inclusive culture that defines Yorkville.

This is a high-visibility role with access to leadership and the ability to shape the strategic direction of student services on campus. Yorkville is a forward-thinking academic institution committed to innovation and collaboration. As our new Manager, Student Services, you will: You will foster a collaborative, service-focused culture that supports students and encourages growth and accountability.

You will champion our culture grounded in learning, inclusion, and equity. You will evaluate programs and services using data and feedback; identify gaps, propose new initiatives, and lead implementation. You will collaborate with student organizations, faculty, and campus stakeholders to increase engagement and integrate services into the broader academic experience.

You will support a culture of inclusion, accessibility,



and belonging, with sensitivity to the needs of non-traditional students, including mature, international, and online learners. You will respond to non-standard student issues with empathy, discretion, and timely referral to the appropriate support services. You will work closely with colleagues in Student Experience to address and manage concerns about well-being.

You have worked in public or private post-secondary settings, taking on increasing levels of responsibility and leadership. You hold a Bachelor's degree, with a Master's degree preferred, and bring expertise in one or more of the following areas: You have supported students through complex challenges, including crisis management, and are attuned to the unique needs of international and diverse student populations. You understand the role student services play in fostering academic success and personal growth, and you are driven by a genuine desire to make things better for the people around you.

You are strategic and data-driven, and can leverage student information systems and analytics to guide priorities, identify gaps, and inform action. You are proficient with MS Office, including Excel (pivot tables, charts) and you are comfortable adopting recent tools to increase efficiency and impact. Whether leading through change, building alignment around shared goals, or fostering a culture of service and collaboration, you bring clarity, consistency, and heart.

You are skilled at coaching others, supporting professional development, and setting the tone for continuous improvement. You manage multiple projects with confidence and precision, from planning to rollout. You excel at organizing resources, meeting deadlines, and adapting to shifting priorities.

Why work at Yorkville University? As a private school with government approval of our offerings, we have the opportunity to do more,



stay current and be future-forward. Everything we do here is about delighting and engaging our employees - and ultimately our students - from mentorship to teaching, from creative outlets to analytical ones.

A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access. An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.

A virtual interview with a Talent Advisor discussing your interest in the role and your professional and academic background. A virtual panel interview with the members of the cross-functional team you will collaborate with. This is an opportunity to discuss your experience building partnerships and programs.

An in-person panel interview with the Director, Student and Registrarial Services and the VP, Academic to share your approach to strategy implementation, problem solving, and managing a team. Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville

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