Our Client, a Vacation Rentals company, is looking for a Market Coordinator for their Montreal, QC location.

Responsibilities:

- Serve as an additional Host-facing support for the Market Management Team.

- Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics

- Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity

- Conduct in-depth research to address and resolve Host issues

- Triage and assign escalations tickets and and provide recommendations for efficient resolution

- Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment

- Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets

- Support In-Market events for your territory, when required

- Effective communication in the context of stakeholders management

- Proven track record of meeting or exceeding SLA response times

Requirements:

- 4+ years as a Customer Support Representative or Account Management





- Proven expertise in handling high value and time sensitive customer service inquiries with robust active listening and problem-solving skills.

- Exceptional written and verbal communication abilities.

- Ability to manage multiple priorities and execute tasks efficiently in a quick-paced environment.

- Proven ability to analyze and assess challenges with a track record of solving complex issues

- Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations.

- Strong analytical skills that will enable you to support your peers, Lead and Market Managers

- Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred)

- Bilingual in English and French is preferred

- Preferred Attributes

- Previous experience in hospitality, customer service, or a related field.

- Strong attention to detail and organizational skills.

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Market Coordinator (Montreal)
🏢 Iconma Portal
📍 Montreal