Key Requirements

- 8 to 12+ years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).

- Experience in Banking, Financial Services, Insurance, or other customer-centric industries.

- Deep understanding of Customer Insights, Sales, Customer Service, Dataverse, Power Platform, and Customer Engagement processes.

- Lead requirements gathering, stakeholder workshops, solution design, and business process transformation initiatives.

- Design and implement customer engagement solutions including customer journeys, segmentation, lead management, campaign automation, personalization, and analytics.

- Translate business requirements into functional designs, user stories, and delivery backlogs.

- Solid knowledge of integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors.





- Experience with customer data management, data migration, data quality, and customer profile unification.

- Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle.

- Lead backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs.

- Conduct impact assessments and provide recommendations for change requests and process optimization.

- Support release management, user training, adoption, and post-go-live support.

- Stay current with Microsoft Dynamics 365 and Power Platform roadmap and best practices.

Preferred Certifications

- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Microsoft Certified: Power Platform Functional Consultant Associate

📌 Marketing Functional consultant (Mississauga)
🏢 Ju0026M Group
📍 Mississauga