Medical Call Centre Representative

Carrot Health - Brampton, ON

Carrot Health-Oakville, ON

Carrot Health - Etobicoke, ON

Objectives: Manage all incoming and outgoing calls in a fast- paced ophthalmology clinic, providing optimum patient care with a high standard of professionalism.

Responsibilities:

- Answering a multi-line phone system, completing patient reminder calls, checking voicemail , cancelling clinics and returning calls.
- Able to understand patient triaging, respond to patient queries and directing call to the appropriate party.
- Documenting and logging call information according to operating procedures.
- Maintain a neat and clean work workplace and professional appearance.
- Education, Skills and Experience:
- Able to work under pressure and multi-task in a fast paced environment,



while providing a high degree of professionalism.
- Experience answering a multi-line phone system in a medical office or a call centre.
- Excellent verbal communication skills with strong customer service skills and attention to detail.
- Maintain confidentiality of patients and organization at all times.
- Experience in Ophthalmology and Oscar Clinical Management System is an asset but not a requirement.

Job Type: Full-Time Please send resume with cover letter with hourly wage expectations.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Work Location: In person

📌 Medical Call Centre Representative (Etobicoke)
🏢 Carrot Eye Surgery Clinic
📍 Etobicoke