MOA Receptionist

Job Posting | Medical Office Administration

Kinesis Medical Centre | Calgary, Alberta

Make every patient feel welcome A warm greeting, a clear answer and an appointment handled with care can make a meaningful difference to someone visiting a specialist clinic. Kinesis Medical Centre is looking for an MOA Receptionist who combines an engaging communication style with accuracy, organization and dependable follow-through.

Working under the Reception Team Lead, you will help patients feel informed and supported from arrival to departure. You will also keep the details behind reception running smoothly, from telephone queues and appointment notices to records, supplies and daily clinic preparation.

Kinesis is a specialty medical clinic founded by physiatrists, helping people with musculoskeletal and peripheral nerve conditions improve function and quality of life. We value excellence, integrity, patient-centred care, commitment to colleagues and mutual respect.

What Kinesis Medical Centre offers

- Competitive wages that recognize your relevant experience and skills.
- RBC health benefits with premiums 100% paid by Kinesis.
- Sick and personal days to support your health and personal needs.
- Meaningful patient-facing work with specialist physicians and colleagues, supported by clinic training and cross-training.

How you will contribute

- Welcome patients promptly, complete check-in and check-out, validate charts and demographics, and address in-person administrative needs with care.
- Manage telephone queues, confirmation and outbound waitlist calls, follow-up appointments and new consultation support. Send notices and appointment packages, communicate cancellations and provide approved patient information.
- Send Tier 2 schedule release emails and communicate CT and MRI appointments by mail and/or telephone under clinic procedures.
- Link fax documents to patient charts each morning and afternoon, maintain the address book, process returned mail and print the next day’s day sheets.
- Support clinic opening, authorized unlocking of front doors and drug cabinets, exam-room stocking, reception supplies, business cards and patient education materials.
- Maintain Botox and in-house injectable inventory records; coordinate visitors, contractors and deliveries. Support workstation, waiting-room and washroom cleanliness and shared duties,



including dishwasher loading and unloading.

The service standard you will help deliver Our reception team represents the whole clinic. We acknowledge arrivals within 30 seconds, offer a courteous farewell, and answer calls by the third ring. When helping a patient, we acknowledge callers and request permission to place them on hold. Patient service takes priority over internal conversations; other primary duties are completed before shared tasks.

You will communicate discreetly, respect colleagues’ patient interactions, follow approved processes and work collaboratively. Warmth, attentive listening and calm professionalism matter in every exchange. Communication practices will reflect individual patient and employee needs.

What you will bring

- At least one year of relevant experience in a clinic environment, including patient-facing reception or medical administrative work.
- A relevant post-secondary degree, diploma or certificate in Medical Office Administration, Medical Office Assisting, healthcare administration or a related field.
- Working knowledge of Cliniconex and electronic medical records; familiarity with Accuro EMR, appointment scheduling, fax and scanning workflows, and Microsoft Outlook, Word and Excel.
- Warm, clear and engaging communication, attentive listening and a courteous telephone manner. Ability to support patients with different communication needs and remain composed during busy periods.
- Strong attention to detail, organization and time management; ability to manage competing priorities, follow detailed procedures and collaborate while completing assigned work independently.
- Knowledge of patient confidentiality and privacy practices. Ability to maintain clean, professional attire and personal hygiene appropriate to clinic duties, subject to reasonable accommodation.

Professional practice and flexibility Protect patient confidentiality, use Cliniconex and electronic records accurately, and follow clinic privacy and operational procedures.



Participate in training and complete other related duties and cross-coverage reasonably assigned by the Reception Team Lead, Manager and/or Partners as needs evolve, consistent with the role and your competence, with appropriate training when required.

How to apply

Send your résumé and cover letter combined into one PDF file to:

[email protected]

Email subject: MOA Receptionist Application – Your Full Name

Tell us about your clinic experience, Cliniconex and EMR knowledge, and how you provide welcoming, accurate service during a busy day. Include a telephone number where we can reach you.

Thank you for your interest in Kinesis Medical Centre. Due to the high volume of applications, only shortlisted candidates will receive a call.

Applicants may request accommodation during the recruitment process. Learn more about our clinic at www.kinesis.ca.

Pay: $22.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Do you have previous patient-facing reception or administrative experience in a medical clinic or healthcare environment?
- Do you have a relevant post-secondary degree, diploma, or certificate in Medical Office Administration, Medical Office Assisting, Healthcare Administration, or a related field?
- Do you have experience with medical appointment scheduling, patient communications, faxing, scanning, and electronic medical-record workflows?
- Do you have working knowledge of medical terminology and patient confidentiality/privacy requirements in a clinical workplace?
- Do you have previous professional experience using Cliniconex?
- How many years of experience do you have using Accuro EMR?
- Do you have experience working with electronic medical records?
- Do you have experience with patient check-in/check-out, appointment scheduling, and telephone-based patient service?
- Do you have experience managing high-volume patient telephone calls and telephone queues?
- Do you have experience with patient waitlists, confirmation calls, follow-up appointments, and cancellation management?
- Do you have working knowledge of Microsoft Outlook, Word, and Excel?

Experience:
- MOA Receptionist: 1 year (required)

Work Location: In person

📌 Medical Office Assistant/Receptionist (Calgary)
🏢 Kinesis Medical Centre
📍 Calgary