About Us

VIDC is a multidisciplinary medical and research centre dedicated to improving the health and well-being of individuals affected by HIV, Hepatitis C, and other complex health conditions. Our team is compassionate, collaborative, and driven by a solid commitment to patient-centered care, research, and community engagement.

We are looking for a motivated and dynamic Medical Office Assistant to join our team. The ideal candidate is enthusiastic, detail-oriented, and confident in providing both administrative and patient support in a fast-paced, compassionate environment.

Key Responsibilities

- Perform reception duties, including: answering phone lines and managing inquiries, scheduling patient appointments and coordinating specialist referrals, managing filing, archiving, billing, and invoicing.
- Utilize and maintain accuracy within the Electronic Medical Records System (EMRS)
- Support Clinical Researchers and Nurses in coordinating patient visits and study appointments
- Provide administrative support to the reporting Manager and broader team as needed
- Contribute to a welcoming and professional patient experience

Knowledge, Skills, and Abilities

- Experience with MSP billing and EMR systems
- Knowledge of archiving and chart management




- Strong organizational, multitasking, and time-management skills
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure or sensitive situations
- Demonstrated initiative, problem-solving, and sound professional judgment
- Experience working with individuals living with HIV, HCV, or vulnerable populations is an asset
- Bilingualism (verbal and written) is an asset

Education and Professional Requirements

- Minimum of Grade 12 education (post-secondary education an asset)
- Certificate or diploma in Medical Office Assistant program
- Minimum of 1 year of recent experience in a medical office or clinical setting
- Equivalent combinations of education and relevant experience will be considered

What we offer:

- Comprehensive benefits (health, dental, vision, extended medical)
- Paid vacation and sick leave

Job Types: Full-time, Permanent Pay: $38,000.00-$45,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off

Education:
- Secondary School (preferred)

Experience:
- MOA: 1 year (required)

Work Location: In person

📌 Medical Office Assistant (Vancouver)
🏢 Vancouver Infectious Diseases Centre
📍 Vancouver