We are seeking a long-term professional and organized Medical Receptionist to join our medical office team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. We are looking for a team player with a great sense of humor, a stellar attendance record and a can-do attitude.
This role requires familiarity with electronic medical records, medical terminology, and office management systems to ensure smooth daily operations within a busy medical specialist practice.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures
- Manage multi-line phone systems to schedule appointments, answer inquiries, and direct calls appropriately
- Maintain accurate patient records using electronic medical records (EMR) systems such as Accuro
- Verify insurance information and process billing or payments as needed
- Prepare and update patient charts, ensuring confidentiality and compliance with privacy regulations
- Coordinate appointment scheduling to optimize provider availability and reduce wait times
- Support front desk operations by handling patient inquiries professionally and efficiently
Skills
- Proficiency with Electronic Medical Records (EMR) systems,
experience with Accuro being a strong asset
- Comprehensive knowledge of medical terminology relevant to pediatric and hospital settings
- Ideally 2+ years' experience as a Medical or Dental Office Receptionist
- Excellent organizational skills with keen attention to detail in managing patient information and schedules
- Ability to operate multi-line phone systems effectively in a fast-paced environment
- Prior office experience in Canadian healthcare settings is required, in Nova Scotia preferred
- Exceptional communication skills for interacting with patients, staff, and other healthcare offices
- Ability to handle confidential information discreetly while maintaining professionalism at all times
Pay: $19.00-$22.00 per hour Expected hours: 40.0 per week
Benefits
- In office parking
- Paid time off
Application question(s):
- What can you tell us about you that would make us want to hire you as our next Medical Office Assistant/Receptionist?
Education:
- DCS / DEC (preferred)
Experience:
- Electronic medical records: 1 year (required)
- Accuro: 1 year (preferred)
- Front desk: 1 year (preferred)
Language:
- reads and writes business level English (preferred)