The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

We are looking to fill a full time position as a Member Services (front desk) Representative who is able to work evenings and weekends (Thurs/ Fri/ Sat/ Sun/ Mon 3:30pm - 11:30pm).

Our work environment is ideal for an individual who possesses outstanding team energy, motivated, believes customer service is a way of life and enjoys working in a fast paced, challenging and changing environment.

What you will do:

· Retain strong familiarity with the Club’s facilities, hours of operation, and schedules

· Greet all members, guests, and staff; display a friendly, enthusiastic, and genuine demeanor at all times

· Respond to member inquiries in a timely manner, and escalate as necessary

· Process registrations, reservations, court and locker bookings, phone inquiries, and cash out

· Assist in the maintenance of ‘first response’ procedures for medical and other emergencies

· Sell Club services and amenities

What you will need:

· Excellent customer service and communication skills with 2-3 years’ experience

· Takes initiative and ownership of task

· Solutions oriented and proactive in nature

· High school diploma or equivalent

· Intermediate MS Office computer skills and comfortable using multiple computer programs

· First aid an asset

Additional Benefits of Working for the CWC:





· Enjoy healthy and delicious daily food offerings in our Club Café at 50% discount

· 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more

· Discounts at The Shop, personal training sessions and professional massage services, right in the Club

· Work with a fun, diversified team who are passionate about customer service and creating a great culture

Important Information

- We welcome applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
- We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
- Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
- The successful candidate in this role will be required to complete a clear vulnerable sector search.
- We thank all interested applicants; however, only those selected for an interview will be contacted.

To apply for this position, send your resume by email with “Member Services Representative” in the subject line Pay: $21.00 per hour

Benefits

- Discounted or free food
- Store discount

Application question(s):
- How many years of customer service/reception desk experience do you have?

Work Location: In person

📌 Member Services Representative (Calgary)
🏢 Calgary Winter Club
📍 Calgary