Become a Bilingual Customer Service Agent in Mississauga and support customers through a flexible hybrid mode. Leverage your French and English skills in managing customer orders and inquiries effectively.
This full-time, permanent opportunity allows you to work with a well-established company specializing in industrial tools since the 1950s. Strong candidates will have a minimum of three years' experience in order management and excellent customer service skills to meet varied customer needs.
Key Responsibilities
- Answer incoming calls regarding customer parts and machines
- Manage and process customer orders accurately
- Resolve customer issues with professionalism and tact
- Collaborate with a team to enhance service delivery
- Maintain records of customer interactions and transactions
Requirements:
- 3 years or more in an order management role
- Must be bilingual in English and French
- Proven troubleshooting and customer focus
- Familiarity with MS Office and Lotus Notes
- Excellent communication and interpersonal skills
Utilize your exceptional bilingual abilities to enhance the customer experience in Mississauga.