The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026.

Duties of the position include:

- Coordinate, assign, and review the daily operational activities of night auditors.
- Establish overnight work schedules, procedural checklists, and streamline overnight workflows.
- Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies.
- Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers.
- Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently.
- Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management.
- Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team.
- Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages.





This role requires the supervision of one other employee.

To advance in the recruitment process, you must possess the following:

Education

- Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset.

Experience

- Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred.

Language

- English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required.

Technical Skills

- Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application.

Perks that come with this position are:
- Dental plan
- Health care plan
- Vision care benefits
- Paramedical services coverage

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