The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer. Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees Replenish inventory and equipment from daily work orders and technician requests Coordinate shipments of commercial equipment for installation Ensure arrangements have been made for Service Technician or Route Driver drive-bys on past due accounts Arrange for auto-dialer to be run at appropriate times Manage customer accounts, approve, and enter account adjustments and credits Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service Monitor, order, and authorize the purchase of janitorial, office, and other branch supplies Approve and GL code packing slips and invoices and send to Cambridge accounts payable for payment processing Develop and implement employee performance plans and conduct regular performance reviews Work with the area supervisor to coordinate daily logistics Maintain CWC policies, SOPs and other procedures Coach and counsel reporting supervisors/leads and address performance issues in a timely manner.

Co-ordinate counts, data entry,



balancing for inventory Create and process customer damage claims Adhere to all Company policies and procedures 3-5 years of Management/Supervisor experience required ~ Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset ~ Strong knowledge of branch financials including an understanding of the factors that affect financial performance ~ Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment ~ Pleasant, qualified, friendly customer service demeanor is a must ~ Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint) ~ Solid problem identification, negotiation, conflict resolution, and people management skills Doing inventory counts, ride-a longs, dispatching Technicians and Drivers. Employee referral bonus Annual performance review (potential pay increase) Dental care Life insurance Employee assistance program Monday through Friday Paid holidays Training Paid Culligan training Office Manager Management Open door policy with management As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water. We value and embrace diversity and respect every individual.

We act ethically in our business practices, and we make sustainability a key focus of everything we do. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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