Office Administrator & Account Manager – Technology Company

Company: ITBCPRO Solutions Inc.

Location: Burnaby, BC

Job type: Full-time

Pay: $20.00–$25.00 per hour, depending on relevant experience

Schedule: Monday to Friday

Work location: In person

About ITBCPRO

ITBCPRO Solutions Inc. is a Canadian technology company providing custom software development, business automation, SaaS products, managed IT services, cloud solutions, and cybersecurity services.

We work with nonprofits, healthcare organizations, professional services firms, and growing businesses. We are looking for an organized, technology-oriented professional to help manage our office, support client accounts, and coordinate work between clients and our technical team.

About the Role

This position combines office administration, client account management, sales support, and project coordination.

You will work directly with the founder, developers, and IT specialists to keep daily operations organized, respond to clients, prepare quotes, follow up on opportunities, and track commitments through delivery.

You should be comfortable leading a client meeting, writing a professional email, following up on an outstanding invoice, and checking that the team has completed an agreed action.

Account management in this role means managing client relationships and service needs. It is not an accounting position, although basic invoicing and payment follow-up are included.

Key Responsibilities

Office administration

- Manage incoming inquiries, emails, calendars, appointments, and meeting arrangements.
- Maintain organized client records, contracts, proposals, and internal documents.
- Prepare meeting agendas, record decisions, and follow up on action items.
- Assist with invoicing, payment reminders, purchasing, and vendor coordination.
- Support employee onboarding and general administrative tasks.
- Improve everyday processes, templates, and recordkeeping.

Client account management and sales support





- Act as a regular contact for assigned clients and provide timely, professional updates.
- Learn about client needs and coordinate suitable next steps with our technical team.
- Schedule and help lead discovery calls, service reviews, and project meetings.
- Prepare quotes, proposals, presentations, and service agreements using approved pricing and templates.
- Follow up on inquiries, proposals, renewals, and outstanding client decisions.
- Keep CRM records current, including contacts, opportunities, commitments, and follow-up dates.
- Identify opportunities for additional services and involve the appropriate team members.

Project and service coordination

- Coordinate client onboarding, IT service requests, software projects, and product demonstrations.
- Track tasks, deadlines, responsibilities, and outstanding information.
- Communicate progress and raise delays or unresolved issues promptly.
- Help coordinate testing, training, handover, and post-delivery follow-up.
- Support customer onboarding and feedback collection for products such as ShiftVale.

What We’re Looking For
- Strong organization, attention to detail, and reliable follow-through.
- Clear, professional verbal and written communication.
- Confidence speaking with clients and leading structured conversations.
- Ability to manage competing priorities and work independently.
- Comfort using Microsoft Outlook, Word, Excel, and Teams.
- Interest in technology and willingness to learn our services and products.
- Sound judgment when handling confidential business and client information.
- Experience in office administration, customer service, account management, sales support, or project coordination.





Relevant education in business administration, marketing, information technology, or a related field is an asset. Recent graduates with strong communication skills and relevant coursework, internships, or practical experience are welcome to apply.

Nice to Have

- Experience working in an IT services, software, SaaS, or professional services company.
- Familiarity with CRM systems, QuickBooks, or project management tools.
- Experience preparing proposals, delivering presentations, or coordinating projects.
- Basic understanding of Microsoft 365, managed IT services, or software development.

Advanced technical expertise is not required. You will work with our specialists on technical recommendations and estimates.

What We Offer

- Direct collaboration with company leadership.
- Practical experience across technology services, software products, and client operations.
- Opportunities to take ownership of processes and grow with the business.
- Exposure to projects serving businesses and community organizations.

How to Apply Apply through Indeed with your resume and a short introduction explaining:
- Why this role interests you.
- Your relevant administration or client-facing experience.
- Your availability and earliest possible start date.

ITBCPRO welcomes applicants from diverse backgrounds. Accommodations are available during the recruitment process upon request.

Application Questions

- Describe a situation where you managed several deadlines. How did you make sure commitments were completed?
- What experience do you have communicating with clients or leading meetings?
- Which CRM, office, invoicing, or project management tools have you used?
- Are you available to work in person in Burnaby, Monday to Friday?

Pay: $19.53-$25.42 per hour

Benefits

- Company events
- Dental care
- Extended health care
- In office parking
- Paid time off
- Vision care
- Work from home

Work Location: Hybrid remote in Burnaby, BC

📌 Office Administrator & Account Manager – Technology Company (Burnaby)
🏢 ITBCPRO Solutions
📍 Burnaby