Immigration Assistant / Case Worker – Office Administration

Steady Start Immigration | Full-Time, Permanent

Build Your Career While Helping People Achieve Their Canadian Immigration Goals

Steady Start Immigration is growing, and we’re looking for a motivated, personable, and detail-oriented Immigration Assistant / Case Worker to join our dynamic team!

If you have experience in Canadian immigration, legal administration, case management, client services, or office administration, we’d love to hear from you. We welcome candidates with relevant experience in immigration consultancies, law firms, legal offices, or other client-focused professional environments.

The ideal candidate is confident communicating with clients, highly organized, comfortable managing confidential documents, and passionate about providing exceptional service. You should enjoy working with people, managing multiple priorities, and contributing to a growing business.

Key Responsibilities

Client Services & Intake

- Serve as the first point of contact for new and existing clients, responding to inquiries by phone, email, social media, and in person.
- Conduct client intake, gather relevant information, and assist with collecting supporting documents.
- Schedule appointments, follow up with clients, and maintain professional and timely communication.
- Build positive client relationships by providing a welcoming, responsive, and professional experience.

Immigration & Case Administration

- Assist the Lead Consultant with preparing and organizing Canadian immigration applications and supporting documentation.




- Prepare application forms and client files based on information and instructions provided by clients and the supervising consultant.
- Review documents for completeness, accuracy, consistency, and missing information before submission for review.
- Track case progress, maintain accurate records, and follow up on outstanding documents and deadlines.
- Handle confidential client information responsibly and maintain organized digital and physical files.

Office Administration & Operations

- Perform general administrative duties, including data entry, document management, file organization, inventory tracking, and payment processing.
- Manage incoming communications and support the smooth day-to-day operation of the office.
- Assist with scheduling, record keeping, and other administrative tasks as required.

Sales & Social Media Support

- Support client conversion and follow-up by responding to prospective clients professionally and confidently.
- Assist with client engagement, lead follow-ups, and administrative aspects of the firm's sales process.
- Create engaging social media content to promote the firm, share relevant updates, and increase online engagement.
- Help maintain a professional and consistent brand presence across digital platforms.





Qualifications & Requirements
- At least 1 year of relevant experience in Canadian immigration, immigration consulting, legal administration, case management, client intake, or a similar administrative or client-service role.
- Experience working in an immigration consultancy, law firm, legal office, or professional services workplace is a strong asset.
- Strong client service, interpersonal, and relationship-building skills.
- Excellent written and verbal communication skills in English.
- Confidence handling client inquiries, following up with prospective clients, and communicating professionally.
- Previous sales, lead management, or client conversion experience is an asset.
- Proficiency in Microsoft Office, email, online tools, typing, and data entry.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
- Ability to handle confidential information with discretion and professionalism.
- Familiarity with social media platforms and an interest in creating digital content.
- A positive attitude, willingness to learn, and ability to work independently as well as within a team.

Relevant experience matters more than job title. Candidates with backgrounds in immigration case processing, legal assistant work, office administration, paralegal support, client intake, or related professional services are encouraged to apply.

Job Types: Permanent, Full-time

Pay: From $18.00 per hour

Experience

- Case management: 1 year (required)

Work Location: In person

📌 Office Administrator/Immigration case worker (Mississauga)
🏢 STEADY START IMMIGRATION SOLUTIONS
📍 Mississauga