Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a Firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons

Canada is committed to its people and communities. Canada's Top Employers for Young People (2026), and Canada's Best Diversity Employers (2026). The Vancouver office is seeking an experienced and service-oriented Office Services Team Lead to join its busy and fast-paced Office Services team. This is a hands‐on working lead role that combines day‐to‐day operational responsibilities with team coordination and support.

The Office Services Team

Lead is responsible for coordinating the daily workflow of the team and ensuring that high‐quality, timely and responsive support is provided to lawyers and staff. This role has a strong focus on document production and related services, including coordinating print, copy, scanning, binding and other document service requests, while also supporting the broader operational needs of the office.

The Team

Lead will both work alongside and oversee the Office Services team, providing day‐to‐day direction, assigning and prioritizing work, training and mentoring team members, and stepping in to complete work as required. This role requires someone with strong office services experience who understands the demands of a professional services environment and can effectively balance competing priorities while maintaining a high level of client service. The position reports to the Director of Finance and Operations and is scheduled to work 9:00 am to 5:00 pm, Monday to Friday in the office.

Provide day‐to‐day coordination and supervision of the Office Services team, assigning and prioritizing work based on deadlines, workload, and team capacity. Work alongside the team to complete Office Services requests, providing hands‐on support during busy periods and ensuring work is completed accurately, efficiently, and on time. Address issues as they arise, resolving matters in the moment where appropriate, providing timely and constructive feedback to team members,



and escalating issues to the appropriate level when additional support, guidance, or intervention is required.

Review and prioritize incoming requests, ensuring urgent and time‐sensitive work is appropriately assigned and followed through to completion. Serve as a resource to lawyers, legal assistants, and staff regarding document services, printing, courier, postage, and other Office Services requirements. Train, coach, mentor, onboard, and cross‐train team members on processes, equipment, systems, service standards, and best practices.

Monitor team workload and coordinate coverage, including vacation, absences, and periods of increased demand, to maintain service levels and deadlines. Provide troubleshooting support for Office Services equipment and coordinate servicing, repairs, and technical escalations with vendors or appropriate support teams.

Monitor Office

Services supplies and coordinate the timely ordering of paper, toner, binding supplies, and other materials. Work collaboratively with Facilities, Hospitality, Reception, IT, and other Business Services teams where requests overlap or require coordination. Identify and implement opportunities to improve workflow, efficiency, processes, and overall service delivery.

Perform other Office Services duties and special projects as required. 5+ years of experience in office services, document or print services, or a similar role, preferably within a law firm or professional services environment. ~Working knowledge of courier and postage services, including preparing and processing outgoing mail and courier shipments, selecting appropriate service levels, tracking deliveries, and familiarity with Canada Post and major courier providers. ~ Experience operating and troubleshooting commercial office equipment, including high‐volume printers, copiers, scanners, and finishing equipment. ~ Exceptional communication and interpersonal skills, with a professional, collaborative,



and service‐oriented approach. ~ Proficiency with Microsoft Office and the ability to quickly learn new systems, equipment, and technology. ~ Ability and willingness to work as a hands‐on team lead, spending a significant portion of the day performing Office Services duties alongside the team. ~ 18 kg), as well as bending, moving materials, and handling office equipment. ~ and occasional overtime as required. Our comprehensive total rewards package includes inclusive and flexible perks that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top‐up, and more.

In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth. From time to time, we use AI‐enabled tools to assist in enhancing our recruitment process and materials; At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. Our forward‐thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work.

As a testament to our commitment to IDEA, we have been recognized as one of Canada's Best Diversity Employer's for 15 consecutive years (2011-2026), as well as one of Canada's Top Employers for Young People (2026) for the eighth time. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation. We are committed to providing you with an inclusive, barrier‐free, and accessible workplace to support your success.

Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.

📌 Office Services Team lead (Vancouver)
🏢 Dentons
📍 Vancouver