A well-established employee-owned infrastructure services company is seeking an experienced Operations Manager to lead a large-scale maintenance and operations business in the East Kootenay region of British Columbia.

Reporting to the General Manager, the Operations Manager will provide leadership, direction, and oversight to multiple operational teams, ensuring contractual obligations, financial targets, safety standards, and client expectations are achieved. This is a senior leadership role with responsibility for managing a geographically distributed operation, multiple facilities, equipment resources, subcontractors, and unionized employees.

Key Responsibilities

- Lead day-to-day operations across multiple maintenance and field service locations.
- Build and maintain strong relationships with government agencies, clients, subcontractors, and key stakeholders.
- Ensure compliance with contractual requirements, operational specifications, and performance standards.
- Develop and execute annual, seasonal, and operational work plans.
- Manage operating budgets, financial performance, forecasting, and cost control initiatives.
- Review operational performance metrics and implement corrective actions where required.
- Oversee workforce planning, staffing levels, and resource allocation.
- Support and mentor operational managers and supervisors.
- Manage subcontractor relationships and contract renewals.
- Investigate and resolve customer,



stakeholder, and employee concerns.
- Promote a strong safety culture and actively support health and safety initiatives.
- Oversee the maintenance and operation of facilities, equipment, and operational assets.

Qualifications

- Degree or diploma in Engineering, Construction Management, Business Administration, or a related discipline preferred.
- 7+ years of leadership experience within highway maintenance, transportation infrastructure, civil construction, public works, utilities, or a related industry.
- Demonstrated experience managing operational budgets, financial reporting, and business performance.
- Solid leadership skills with experience managing large field-based teams across multiple locations.
- Experience working within a unionized environment is considered an asset.
- Strong stakeholder management and client relationship skills.
- Ability to interpret contracts, specifications, and operational requirements.
- Proficient in Microsoft Office and standard business systems.
- Valid Class 5 Driver's Licence.

The Opportunity This role offers the chance to join a respected industry leader with a long-standing presence in British Columbia. The successful candidate will play a key role in driving operational excellence, client satisfaction, employee engagement, and long-term business growth across a significant regional contract.

📌 Operations Manager (Cranbrook)
🏢 Hays
📍 Cranbrook