Operations Manager – International Freight Forwarding

Open Position

Salary - $90,000 - 100,000 bonus

Position Overview

We are seeking an experienced Operations Manager to oversee daily air and ocean freight forwarding operations while leading a team of Logistics Coordinators.

The ideal candidate brings strong international freight forwarding experience, proven leadership capabilities, and a hands-on approach to managing shipment execution, customer service, and operational performance.

This role requires someone who can balance team development, operational efficiency, customer satisfaction, and profitability in a fast-paced freight forwarding environment.

Key Responsibilities

Operations Management

- Oversee daily air and ocean import/export operations, ensuring efficient and timely shipment execution.
- Manage international shipments from booking through customs clearance coordination and final delivery.
- Monitor shipment volumes, service levels, documentation accuracy, and operational performance.
- Troubleshoot escalated shipment issues, delays, and service disruptions.
- Work closely with carriers, overseas agents, customs brokers, and transportation providers.
- Identify opportunities to improve workflows, operational efficiencies, and customer experience.

Team Leadership

- Lead, mentor, and support five direct reports consisting of Air and Ocean Logistics Coordinators.
- Manage workload distribution, daily priorities, and team productivity.
- Provide coaching, training,



and performance feedback to strengthen team capabilities.
- Establish clear expectations and accountability for service quality, accuracy, and responsiveness.
- Foster a team-oriented, solutions-oriented team environment.

Customer Service & Financial Performance

- Serve as an escalation point for key accounts and complex customer requirements.
- Ensure competitive carrier procurement and effective cost management.
- Monitor shipment profitability, billing accuracy, and operational expenses.
- Collaborate with sales and leadership to support customer retention and business growth.
- Maintain strong relationships with customers, vendors, and international partners.

Qualifications & Experience

- 5 years of international freight forwarding experience, including strong exposure to both air and ocean freight.
- Previous experience supervising or managing freight forwarding operations teams.
- Strong knowledge of FCL, LCL, air cargo, import/export documentation, Incoterms, and customs clearance processes.
- Understanding of international carrier relationships, freight rates, and shipment profitability.
- Experience with CargoWise or comparable freight forwarding software considered an asset.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent communication and customer relationship management abilities.
- Ability to lead by example while remaining actively involved in day-to-day operations.
- CIFFA certification or relevant logistics/supply chain education considered an asset.

📌 Operations Manager (Brampton)
🏢 Top Tier Talent Group
📍 Brampton