Dr. Richard (Rick) Nadeau, an orthopaedic surgeon with Pacific Orthopaedics & Sports Medicine (POSM), is looking for an experienced MOA to join his North Vancouver office. This is a full-time hybrid position, five days per week: at least three days on-site in the office and up to two days remote. More in-office time is preferred. Anticipated start date: November 2026.

Essential Job Functions and Duties

Schedule and perform the functions of a Medical Office Assistant for an orthopaedic surgeon. This includes, but is not limited to:Managing the day to day operations such as answering phones, scheduling patients for their assessments, follow-ups and operative procedures.

Managing office workflow during clinic hours, including bringing patients in and out of exam rooms and basic hygienic cleaning of rooms between patients.

Referral and surgical waitlist management within the EMR.

Arranging medical imaging as required.

Coordinating surgical bookings and pre-operative requirements with various clinics and offices within Vancouver Coastal Health.

Follow-up and management of medical billing (MSP, WorkSafeBC, private/non-MSP, out-of-country and insurance), including tracking invoices and outstanding payments.

Managing payments and invoices for services and for medical products and devices (essential).

Transcription and management of dictated or AI-scribed notes.





Ensuring the completion of patient records in EMR.

Working as part of the POSM team of surgeons and MOAs, sharing group responsibilities such as covering the reception desk, answering phones, vacation coverage, and triaging and managing the centralized intake referral system.

Required Skill Set

Strong interpersonal skills, with the patience to handle a wide range of patient issues (some complex) and to manage difficult personalities and expectations.

Ability to multi-task in a busy, team environment.

Robust computer skills (essential).

Highly organized and detail-oriented, ensuring no important clinical tasks or follow-ups are missed.

MOA diploma preferred.

Previous experience in an orthopaedic office preferred (familiar with orthopaedic imaging requirements, laboratory requisitions, terminology and surgical procedures).

Experience with EMR programs.

Experience with any of the following is an asset: Plexia, Cerner, Adobe Acrobat, DocuSign, Microsoft Office (especially Teams) and Google Workspace.

Able to work on-site in North Vancouver at least three days per week (more in-office time preferred).

Pay: $25.00-$32.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking
- Paid time off

Work Location: Hybrid remote in North Vancouver, BC

📌 Orthopaedic Medical Office Assistant (MOA) (North Vancouver)
🏢 Dr. Richard Nadeau Professional
📍 North Vancouver