Job Overview

We are seeking a dynamic and compassionate Part-Time Recall-Treatment Coordinator to join our dental team! This energetic role is vital in ensuring our patients receive exceptional care and seamless communication throughout their treatment journey. As a Treatment Coordinator, you will be our first point of contact for patients and serve as our Scheduling Ambassador that will assist with all treatment plans, scheduling appointments, and providing detailed explanations of procedures.

Your enthusiasm and organizational skills will help foster a positive patient experience while supporting the smooth operation of our dental practice. This position offers an exciting opportunity to make a meaningful impact in a fast-paced, patient-centered environment.

Minimum of 2 years experience in a similar role or as a Dental Assistant/Receptionist.

Duties

- Greet patients warmly , professionally and efficiently manage the front desk operations, including multi-line phone systems and appointment scheduling.
- Able to work in a fast pace environment.
- Contacting patients on our recall , pending list that are due for recare and overseeing the hygiene schedule.
- Explain treatment plans clearly, answer patient questions, and ensure they understand their options and next steps.
- Coordinate with dental providers to confirm treatment schedules and follow-up appointments.
- Maintain accurate electronic records using systems such Cleardent,



ensuring all patient information is up-to-date and confidential.
- Following all Privacy guidelines ie PIPEDA, PHIPA.
- Assist with insurance verification, coverage, billing, and payment processing to streamline patient transactions.
- Adhering to production goals and KPI's.
- Collaborate with team members to uphold office policies, maintain a clean and organized workspace, and ensure compliance with all healthcare regulations.
- Familiarity with all computer and tech software - Cleardent is an asset.
- Solid knowledge of dental terminology relevant to dental care enhances communication with patients and staff.
- Proven office experience handling multi-line phone systems, front desk duties, and administrative tasks.
- Experience in dental office environments that require attention to detail, confidentiality, and excellent customer service skills.
- Ability to adapt quickly in a fast-paced workplace while maintaining professionalism and positivity.Join us in delivering outstanding patient care! This role is perfect for motivated individuals eager to contribute their administrative expertise in a supportive, energetic setting where every day brings new opportunities to make a difference.

Pay: $23.00-$25.00 per hour Expected hours: No less than 24.0 per week

Benefits

- Company events
- Dental care
- On-site parking

Work Location: In person

📌 Part- Time Recall- Treatment Coordinator (Brantford)
🏢 Parkway Dentistry
📍 Brantford