Dayforce is currently seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed Team. The role focuses on collaborative leadership of Payroll specialists for an assigned book of clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; The ideal candidate will have a strong background in effectively managing clients relationships, support process sustainability, indirectly managing the payroll specialists and being a solid consultative partner.

They will also have an in-depth working knowledge of US/Canadian payroll, year- end processing, projects management, own day to day deliverables and has an "I own it" attitude with a "Be the Difference" passion to deliver exceptional results. Manage a broad scope of day-to-day operations with agility and through continual change. Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas.

Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value Track workflow processes, managing tasks and removing bottlenecks to meet timelines Consistently and successfully assist in project planning and project rollout Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team.



Provide world-class customer service in all aspects of the job Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners. Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.

Have an "I own it" attitude about deliverables and projects from start to finish Approve payrolls while adhering to compliance guidelines before commit Responsible for year-round compliance and control efforts Perform frequent employer level audits to ensure accuracy of payroll and tax setups based on legislative compliance or obtains internal partnership to do so Manage or perform the quarter and year end process among the payroll team and internal partners to execute payroll requirements on time and accurately A minimum of 2 to 4 years of payroll knowledge and experience in high volume payroll operation and managing end to end US payroll (Includes Balancing, Quarter End (US), ROE (CA), Tax, Garnishments, Legislation & Year End) End to end payroll experience a plus with strong analytical and technical expertise Meticulous planning, organizational and resolution skills for payroll operational items at a client level, including positive change management abilities Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers Bachelor's Degree desired or equivalent work experience The ability to travel intermittently Weekends and public holiday work may be required. Payroll certification highly desired.

Experience with Canadian payroll extremely desirable

📌 Payroll Delivery Manager (Toronto)
🏢 Dayforce
📍 Toronto