Job Summary The Prevention and Diversion Community Navigator Coordinator provides coordination, and frontline support for Harvest House Atlantic’s efforts to prevent homelessness and divert individuals and families from emergency shelter whenever safe and appropriate. The role oversees prevention/diversion pathways, supports Community Navigators and frontline staff, and works closely with internal programs and community partners to connect people quickly to housing, financial, health, and social supports so they can stabilize in the community..

Responsibilities

- Key Responsibilities

1. Program Coordination and Development

- Coordinate day-to-day operations of Prevention and Diversion services, including referrals, screening, and follow-up.
- Develop and maintain clear workflows, forms, and decision trees for diversion and prevention conversations at intake.
- Track program capacity (beds, units, financial assistance, community resources) and communicate options to staff in real time.
- Identify gaps in services and bring forward recommendations to leadership for program improvement.
- Support the collection of program statistics and outcomes (e.g., shelter diversions, prevention interventions, housing stability) for funder and board reports.

2. Community Navigation and Client Support

- Provide client-centred, trauma-informed diversion and prevention conversations with individuals at risk of, or newly experiencing, homelessness.
- Complete strengths-based assessments to determine immediate safety, housing history, natural supports, and diversion opportunities.
- Support clients in navigating income assistance, housing resources, health/mental health/addiction services, justice-related supports, and community programs.
- Work with clients to create short-term action plans that prioritize safety, stabilization, and connection to appropriate services.
- Offer practical assistance where appropriate (forms, phone calls, advocacy, appointment coordination, transportation coordination, etc.)

3.



Partnership and Systems Navigation

- Build and maintain strong working relationships with shelters, housing providers, government departments, justice partners, outreach teams, and other community agencies.
- Participate in community case conferences, By-Name List meetings, and coordinated access processes related to homelessness prevention and housing.
- Serve as a key point of contact for partners when exploring diversion/prevention options for shared clients.
- Promote Harvest House Atlantic’s prevention and diversion services through outreach, presentations, and community tables as needed.

4. Staff Coordination and Support

- Provide guidance, coaching, and day-to-day coordination to Community Navigators/frontline staff engaged in prevention and diversion work.
- Support training and onboarding related to diversion conversations, trauma-informed care, motivational interviewing, and community resources.
- Assist with scheduling to ensure adequate coverage for prevention/diversion functions across programs and shifts.
- Model effective de-escalation and crisis intervention techniques for staff.

5. Documentation, Data, and Quality Assurance

- Ensure timely, accurate documentation of all client contacts, assessments, diversion/prevention plans, and outcomes in the designated database or case management system.
- Monitor data for trends, barriers, and opportunities and provide regular reports to the Program Manager/Director.
- Support compliance with organizational policies, funder requirements, privacy/confidentiality legislation, and best practices in homelessness prevention.




- Participate in internal audits, risk reviews, and quality improvement initiatives.

6. Organizational Responsibilities

- Contribute to a safe, welcoming, dignity-centred environment for all guests, tenants, volunteers, and staff.
- Participate in team meetings, case reviews, supervision, and professional development opportunities.
- Support Harvest House Atlantic events, initiatives, and cross-program collaboration as requested.
- Perform other related duties as assigned in alignment with organizational mission and values.

Core Competencies

- Strong understanding of homelessness, housing first principles, prevention/diversion strategies, and trauma-informed, strengths-based practice.
- Knowledge of local community resources, income support programs, housing options, and health/mental health/addiction services (or willingness to learn quickly).
- Excellent interpersonal and communication skills, with the ability to build rapport, hold difficult conversations, and maintain qualified boundaries.
- Skilled in crisis intervention, de-escalation, and conflict resolution.
- Strong organizational and time-management skills, with ability to juggle multiple priorities in a fast-paced environment.
- Comfort with databases, electronic case management systems, and the Microsoft 365 suite.
- Ability to work collaboratively within a multidisciplinary team and across agencies.
- Cultural humility and sensitivity to diverse backgrounds, identities, and experiences.

This position is ideal for motivated individuals passionate about community service who thrive in fast-paced environments requiring proactive problem-solving and compassionate engagement. Join us in making a tangible impact by supporting individuals on their journey toward stability and success! Pay: $41,600.00-$43,680.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Prevention & Diversion Community Navigator (Moncton)
🏢 Harvest House Atlantic
📍 Moncton