Level 3

- Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management.
- Build extensive business and application knowledge required for supporting client-facing applications.
- Diagnose and resolve application issues to ensure optimal performance and usability.
- Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
- Provide root cause analysis with recommendations for improvements.
- Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
- Interface with clients and other technology teams to provide governance and control around the production environment.
- Manage / Drive outage calls and significant incidents; coordinate communications within an setting.
- Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

📌 Production Support Specialist (Quebec City)
🏢 ALLTECH CONSULTING SVC
📍 Quebec City