Who you are

- As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments

- You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on compliance and quality outcomes

- You bring a program management mindset, strong stakeholder communication skills, and the judgment to navigate ambiguity in a fast-moving industry

- 5+ years in program management, compliance, quality assurance, or audit-adjacent roles within a regulated or standards-driven environment
- A track record of driving structured, deadline-driven cross-functional work without formal authority over contributing teams. Comfortable pushing partners to deliver and escalating when needed

- Strong command of audit and evidence management mechanics: tracking systems, documentation rigor, version control, and chain-of-custody type discipline

- Experience with spreadsheet or database-driven tracking systems, and interest in modernizing them

- Prior exposure to AV, automotive, aviation, or another safety-critical, audited industry strongly preferred

- This is an individual contributor role at launch, with room to grow into leading a small team as certification volume scales

What the job involves

- The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers

- As AV deployments scale across new markets, the operational infrastructure that enables safe, compliant, and high-quality service becomes a critical competitive advantage

- This role sits at the heart of that infrastructure - owning the systems, processes, and partner alignment that allow Lyft to operate at the standards our AV partners require and our riders expect





- Own execution of AV partner audits end-to-end. That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international

- Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny

- Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met

- Maintain and continuously improve the audit tracking system, including the evidence library, audit trail, and submission tooling. Lead platform improvements as volume and complexity grow

- Identify non-conforming items surfaced during audits, assist in identifying mitigation, and track corrective actions with the owning function through to closure

- Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews

- Build repeatable playbooks so each new market or partner audit cycle runs faster and with less rework than the last

- Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence

- Act as the primary audit point of contact for AV partners

Benefits

- Excellent medical, dental, and vision insurance options

- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

- 401(k) plan to help save for your future

- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

- Pre-tax commuter benefits

- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

📌 Program Manager (Toronto)
🏢 Lyft
📍 Toronto