About Valleyview Residence

Valleyview Residence (Home) is a 174-bed, faith-based, not-for-profit long-term care home in North York. Rooted in Seventh-day Adventist values, we are committed to compassionate, resident-centered care that supports the physical, emotional, social and spiritual well-being of residents. We value strong community partnerships, volunteerism, creativity and continuous improvement in the quality of life and care we provide.

The Program Manager Position Opportunity

This opportunity is available to a creative, compassionate and motivated individual to be responsible for ensuring the programs and activities enrich our resident’s lives. This is leadership and management opportunity. This is an opportunity for you to use your creativity, engaging personality and attention to details and drive for excellence to ensure the best for our residents.

This is a visible, hands-on role for someone who enjoys being with residents, can manage and inspire a team, build community connections and look for opportunities to make a meaningful difference.

Under the supervision of the Administrator, this opportunity is for someone who notices the resident who is not engaging and participating and asks, “What might make a difference?” The right person will be comfortable leading and managing a team, innovating and trying new ideas, building partnerships, using feedback and quality results to improve programs, and working alongside residents, families and staff. This role requires initiative, warmth, accountability and a genuine commitment to making life in long-term care meaningful.

Key Responsibilities

· Plan, develop, manage, implement and evaluate meaningful recreation and social programs and activities based on residents' interests, abilities, culture, spirituality and changing needs.

· Develop and ensure delivery of creative individual, small-group and large-group programs, special events, entertainment, outings and community opportunities.

· Support meaningful quality-of-life programming for residents receiving palliative and end-of-life care, working collaboratively with the Chaplain and the interdisciplinary team to address individual social, emotional and spiritual needs.

· Work collaboratively with the Chaplain to support spiritual and faith-based programming, ensuring residents have opportunities for spiritual connection, worship and meaningful participation based on their individual beliefs, preferences and needs.

· Lead and grow the volunteer program, including recruitment, orientation, placement, recognition and retention,



and strengthen partnerships with volunteer providing schools, faith communities and community organizations.

· Recruits, orientates and provides leadership, coaching and direction to recreation staff, volunteers and students, with strong programming across days, evenings and weekends.

· Manage department staffing schedules and staff performance to provide the best resident experience possible.

· Manage departmental, documentation, assessments, care planning, statistics and program evaluation.

· Develops and manages department goals and objectives.

· Maintains department purchase journal and manages the department’s budget.

· Source, procure and manage equipment, material and supplies needed to support department initiatives and activities.

· Work collaboratively with behavioural support team and the Home’s Interdisciplinary Team to support residents living with dementia and responsive behaviours through meaningful, non-pharmacological approaches.

· Proactively establish connections and relationships with external entities and local community organizations to enhance life quality of residents and the Home’s interactions, presence, value and impact to the local community.

· Identify fundraising, sponsorship, grant and donation opportunities that can enhance resident programs, equipment and special initiatives in keeping with Home’s not-for-profit mission.

· Use resident and family feedback, satisfaction results, participation trends, audits and program outcomes to identify gaps and lead quality improvement initiatives.

· Participate in the Home's leadership meetings, quality improvement and other interdisciplinary initiatives as required.

· Provide practical assistance with selected resident-service coordination, such as dental, foot care and other external services.

· Assist with tours, orientation and welcoming new residents as required.

· Coordinate and develop monthly newsletters and other communications to highlight resident programs, special events, activities and community initiatives, working collaboratively with other departments.

· Support Residents' Council and Family Council activities,



where appropriate, and maintain a visible, approachable presence throughout the Home.

· Represent the Home in external forums, meetings and associations related to Programs Department, and as requested.

· Ensure the Programs Department meets applicable long-term care legislation, Ministry requirements, policies and standards.

· Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills

· Performs other duties as directed by the Administrator

Qualifications & Experience

· Post-secondary education in Recreation and Leisure Studies, Therapeutic Recreation, Gerontology, Kinesiology or a related field that meets Ontario long-term care regulation requirements.

· Experience in long-term care, seniors’ care or a related health-care setting; department leadership or supervisory experience required.

· Strong knowledge of resident-centered care, dementia, responsive behaviours and palliative/end-of-life approaches.

· Experience with program planning, resident assessments, care planning, documentation and quality improvement.

· Strong leadership, organizational, problem-solving and time-management skills, with the ability to manage competing priorities and work collaboratively.

· Experience or demonstrated interest in volunteer development, community partnerships, fundraising, grants and creative program development is an asset.

· Proficiency with PointClickCare, Activity Pro or similar electronic documentation systems, along with strong computer skills.

· Excellent written, verbal and public presentation communication skills with the ability to build positive relationships with residents, families, staff and community partners.

Job Types: Permanent, Full-time

Pay: $65,000.00-$85,000.00 per year

Advantages

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):
- Satisfactory Vulnerable Sector Check will be required.

Education:
- Bachelor's Degree (preferred)

Experience:
- Long Term Care and/or Retirement Home: 3 years (preferred)
- Program Planning, Volunteer Coordination and Marketing: 3 years (preferred)

Work Location: In person

📌 Programs Manager (Toronto)
🏢 ADVENT HEALTHCARE - FORESTVIEW RETIREMENT RESIDENCE
📍 Toronto