Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Robertson is seeking a skilled Project Manager - Non-IT IV to join our client in support of an existing vacancy.

Contract Period: 9 months with potential to extend or convert

Pay Rate: Starting form $54 per hour

Location: Waterloo, ON

Location Type: Hybrid

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM

Job Responsibilities:

- Lead daily coordination of multiple workstreams (technology, operations, communications, vendor delivery)
- Manage and track integrated program delivery plan, milestones, and dependencies
- Act as primary interface with vendor (Xodus), ensuring accountability and performance
- Facilitate execution governance including status reporting, risk/issue tracking, and escalation management
- Drive cross-functional alignment across internal stakeholders and vendor teams
- Oversee operational readiness activities including SOP development, training, and go-live planning
- Prepare executive-level updates, dashboards, and decision materials
- Monitor program risks and proactively implement mitigation strategies
- Support go/no-go readiness assessments and production launch execution

Experience & Qualification Requirements:





- Bachelor’s degree in business required
- 9+ years of project/program management experience
- End-to-end program delivery management across multi-workstream initiatives
- Strong vendor management and experience working within vendor-led delivery models
- Program governance, including risk/issue management, dependency tracking, and executive reporting
- PMP
- Experience in insurance, claims, or financial services operations
- Knowledge of customer communication channels (telephony, digital, chatbot solutions)
- Consulting background (Big 4 or similar) or experience in large-scale transformation programs

How to Apply: If you are a motivated qualified looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

📌 Project Manager - Non-IT IV (Waterloo)
🏢 Robertson u0026 Company
📍 Waterloo