Position Summary

True North Nutrition is one of Canada’s leading distributors in the natural health food and sports nutrition industry. Specializing in sales, marketing and distribution of these products, we work with many retail partners and independent health stores to achieve outstanding sales results. We are dedicated to being the most valuable supplier in the nutritional supplement industry by developing reputable and award-winning brands for our retail partners success Recognized by Profit 100 as one of Canada’s fastest growing companies, we are truly an industry leader offering excellent career opportunities.

We are currently seeking a detail-oriented and organized Quality Assurance and Regulatory Affairs Manager to support the quality, safety, consistency, and regulatory compliance of our health and wellness and sports nutrition supplement products.

The Quality Assurance and Regulatory Affairs Manager will help maintain quality management systems, review product and supplier documentation, support audits and inspections, investigate quality issues, and ensure that products meet applicable Canadian regulatory requirements and company standards.

The ideal candidate is proactive, analytical, and comfortable working collaboratively with internal teams, suppliers, manufacturers, and external partners in a growing business environment.

Key Responsibilities

Quality Assurance & Compliance

- Maintain and update quality assurance procedures, policies, work instructions, and records.
- Support compliance with applicable Canadian food safety, supplement, and product labelling requirements.
- Assist with maintaining compliance with Good Manufacturing Practices (GMP) and applicable quality standards.
- Review product specifications, certificates of analysis (COAs), and other quality documentation.
- Support product release activities by verifying that required quality documentation is complete and accurate.
- Help ensure product labels, ingredient declarations, claims, and supporting documentation meet applicable requirements.

Supplier & Manufacturer Management

- Collect, review,



and maintain supplier qualification documents and quality records.
- Communicate with contract manufacturers, ingredient suppliers, and packaging vendors regarding quality requirements and documentation.
- Follow up on missing, incomplete, or non-conforming documentation.
- Support supplier evaluations and ongoing quality performance monitoring.
- Manage relationships with external consultants who handle regulatory compliance and sustainability.

Quality Control & Issue Resolution

- Investigate customer complaints, product defects, and quality-related concerns.
- Document non-conformances and assist with corrective and preventive actions (CAPA).
- Monitor quality trends and identify opportunities for process improvement.
- Assist with product traceability, lot tracking, and mock recall exercises.
- Support product holds, withdrawals, and recalls when required.

Audits & Documentation

- Assist with internal, supplier, and third-party audits.
- Maintain accurate and organized quality records, specifications, and compliance files.
- Track corrective actions and ensure outstanding items are followed up on.
- Support the preparation of documentation for regulatory inspections and customer requests.

Cross-Functional Collaboration

- Work with Operations, Purchasing, Customer Service, Sales, and Product Development to resolve quality issues.
- Provide quality and compliance guidance to internal team members.
- Support new product launches by coordinating required specifications, testing records, and compliance documentation.
- Contribute to continuous improvement initiatives that strengthen product quality and operational efficiency.

Qualifications & Experience

- Diploma or degree in Food Science, Food Technology, Chemistry,



Biology, Quality Assurance, or a related discipline; equivalent relevant experience may be considered.
- Experience in quality assurance, quality control, food manufacturing, dietary supplements, sports nutrition, or a related regulated industry.
- Familiarity with GMP, quality management systems, and controlled documentation.
- Understanding of Canadian regulatory/ Health Canada requirements for foods and natural health products.
- Experience reviewing certificates of analysis, product specifications, ingredient documentation, and product labels is an asset.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Solid problem-solving skills and the ability to investigate issues systematically.
- Proficiency with Microsoft Office and the ability to maintain accurate electronic records.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Personal Attributes

- Highly detail-oriented and methodical.
- Takes ownership of tasks and follows through to completion.
- Comfortable communicating with suppliers and internal stakeholders.
- Practical, collaborative, and solutions-focused.
- Able to work independently while contributing to a small, cross-functional team.
- Committed to product integrity, consumer safety, and continuous improvement.

Easily apply to this exciting opportunity to join a team setting the standards for the industry! We thank all applicants for their interest. We are committed to accommodating applicants with disabilities throughout the hiring process.

Pay: $75,000.00-$100,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Experience:
- natural health product or sport nutrition industry: 3 years (required)
- Quality assurance within the natural health product sector: 5 years (required)

Work Location: Hybrid remote in Richmond Hill, ON

📌 Quality Assurance and Regulatory Affairs Manager (Richmond Hill)
🏢 True North Nutrition
📍 Richmond Hill