Position Summary The Receptionist is the first point of contact for the Club. Duties include offering administrative support across the organization. The individual welcomes members and guests, answers the telephone & re-directs calls, coordinates front-desk activities, including processing memberships and program registrations, acceptance of fees, addressing inquiries relating to programs & services and sale of snack bar products.

Major Duties and Responsibilities

Front Desk Support

- Welcomes members and guests and directs visitors to appropriate program or services.
- Provides timely and appropriate information via telephone, email, and in person.
- Contributes positively as part of a team, helping out with various tasks as required.
- Manages collection and processing of payments.
- Processes memberships and registrations thoroughly and in a timely manner.
- Ensures a professional attitude and appearance.
- Perform other administrative duties such as filing, photocopying, and faxing.

Snack Bar Administration

- Manages sales, inventory, and stocking of the snack bar.
- Conducts monthly product inventory.
- Supports nightly financial closure and reporting requirements.

Health and Safety

- Maintains facility and office security by following safety procedures and controlling access via the reception desk.
- Ensures that reception and lobby areas and their equipment are maintained in a state that reflects the high standards of the organization.




- Ensures all equipment maintains a level of safety and concerns are reported to supervisor.
- Administer First Aid/CPR as necessary.

Qualifications

Education:

- High school diploma or equivalency certificate
- Diploma or Certificate in Office Administration or a related field is an asset

Related Experience:

- 1-2 years of experience as a Receptionist, Front Office Representative, or similar

Additional Skills:

- Current First Aid/CPR (*required)
- Competency in Microsoft applications including Word, Excel, and Outlook
- Previous experience working with and/or in an workplace that services children and youth is an asset
- Adaptable, diplomatic, self-motivated with the ability to maintain a high level of confidentiality.
- Experience with cash handling, debit/credit processing, and point-of-sale systems.
- Ability to create simple reports (registrations, sales, attendance).
- Ability to work with individuals at all levels in the organization.
- Time management, attention to detail, problem solving, oral and written communication

Job Conditions

Physical Demands:

- Standard desk work with frequent prolonged sitting

Working Conditions:

- Due to the large number of children & youth serviced the working environment can be extremely loud during peak hours of operation

Monday - Thursday 3:00pm-9:00pm

Friday

3:00pm-6:00pm

Additional Hours are available on weekends or during the week in other roles within the organization.

Job Types: Part-time, Fixed term contract

Pay: $20.30 per hour

Work Location: In person

📌 Receptionist (Brantford)
🏢 BGC Brantford (Boys u0026 Girls Club)
📍 Brantford