REGIONAL MANAGER In everything we do, we are dedicated to our mission: always be the best part of someone’s day. We are looking for a leader who shares our vision for building a culture of excellence. We are committed to building strong teams who can serve our customers with care, intention and genuine hospitality.

Leadership & Team Building

1. Provides training, coaching and ongoing mentorship to store mangers and regional leaders at Small Victory Bakery
2. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Small Victory Bakery
3. Plans, identifies, communicates and delegates key responsibilities and practices to the store management to ensure smooth flow of operations and standardization
4. Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
5. Provides manager with support and coaching on HR and to improve retention and employee development from within the company
6. Monitors and manages staffing levels at all stores
7. Develops and maintains positive relationships with Managers and team members by understanding and addressing individual motivation, needs and concerns.
8. Regularly conduct performance assessments and provides regular feedback through weekly meetings and store audits
9. Recognizes team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
10. Provides floor support and demonstrates the customer service standards that are required from all managers and team members
11.



Ensures that customer satisfaction is measured and addressed continuously

Planning & Implementation 1. Creates and implements projects and strategies to improve operations and meet business goals. Consistently follows up to ensure accountability

1. Communicates clearly, concisely and accurately in order to ensure effective operations at the store level
2. Analyzes various product and financial reports to identify and address trends and issues in performance. Teaches managers how to also use this metrics.
3. Oversee and support inventory control measures
4. Conducts weekly store audits to ensure standardization of products, display, menu, staffing, cleanliness and other operational priorities.

Business Planning

1. Work with the CEO to set operational and financial goals
2. With support and direction from CEO, implement & measure financial progress
3. Provide feedback and ideas on new strategies to strengthen retention, improve customer experience and build sales
4. Provide ideas and feedback on store-level structure

Required Knowledge, Skills and Abilities

- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information

Job Type: Full-time Pay: $80,000.00-$90,000.00 per year

Perks

- Casual dress
- Dental care
- Extended health care

Work Location: In person

📌 Regional Operations Manager (Vancouver)
🏢 Small Victory Bakery
📍 Vancouver