Our Account Manager will be an integral part of our North America team. This role is based remotely in the Canada, preferably in the eastern part of Canada. DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering

DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The role of DoiT's Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts' growth opportunities and to retain 100% of DoiT's existing customers.

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.

Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.

Identify





New workload opportunities within Customer's Cloud Setting / SaaS solutions. Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.

Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.

Identify Cost

Optimization opportunities within the Customer Cloud environment Work with Cloud Vendors Sales Rep on mutual customers. 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. ~3+ years experience at a technology company ~ Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships. ~ Bonus Points Experience with AWS, GCP, or other major public clouds Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications) Additional languages We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

Unlimited Vacation Flexible Working Options Health

Insurance Parental Leave Home Office Allowance DoiT unites as Many Do'ers, One Team, where diversity is more than a goal- it's our strength. LI-Remote

📌 Remote Account Manager (Ottawa)
🏢 Attribute
📍 Ottawa