Seriously, check out our Instagram, it's basically a food blog at this point!). Our products, My Music Staff, TutorBird, and AthletaDesk, are always evolving, so there's never a dull moment around here. Every day, we connect with thousands of users worldwide, and if you ask them what they love most about us, they'll tell you it's because we listen.

You're friendly, patient, and willing to jump in to help a teammate who needs it. You're adaptable and always ready to hit the ground running, figuratively and literally... we have a treadmill desk at the office! 2+ years of experience working as a customer success specialist at a SaaS company ~ Technical knowledge – you must be able to troubleshoot, investigate, and think outside the box ~ Exceptional written and verbal communication skills that engage our customers ~ Talent for decoding customer requests,



figuring out what they really need even when they're not quite sure how to explain it ~ A positive customer-centric mindset ~ Communicate with customers by phone, video call, and email Record all incoming feedback and respond to customer issues in a timely fashion Maintain an enthusiastic and dedicated approach to understanding customers' needs Educate customers on the full value of our products and services Serve as the voice of the customer and provide internal feedback on how we can better serve them Free snacks and coffee – because we know the way to your heart. Fun company social events throughout the year – and yes, significant others are always welcome!

Comprehensive health benefits plan + health spending account – go ahead and book that massage.

📌 Remote Customer Service Phone Agent (Burlington)
🏢 Port 443
📍 Burlington