Automotive Collision Field Operations Manager Automotive Collision Field Operations Manager CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. he Field Operations Manager - Ontario is the primary point of contact for CSN Licensees within their designated region. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools Primary Objectives Of The Field Operations Manager Overall business growth and performance Performance on insurance programs Utilization of vendors, marketing programs, software, training, and other components of the CSN System Review of outstanding issues and / or new issues, including non-urgent issues Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System Resolve store concerns, and high urgency issues originating from CSN corporate teams,



providing transparent direction in a timely manner Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary Build and support licensee training Develop content and record micro trainings KPI performance vs.

Qualifications: Education and Technical skills Minimum 5 years of management experience in the collision repair industry Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset Travel Requirements While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings. In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 - 30 days per year requiring overnights Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance) Competitive salary and bonus program The ability to grow, develop and manage your career path. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity,



physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered.

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📌 Remote Field Operations Manager (Ottawa)
🏢 CSN Collision
📍 Ottawa