Elevate your career as a Customer Care Center Trainer with AudioNova, a Sonova Brand, focusing on training and development in a remote setting. Join a mission-driven team dedicated to enhancing hearing health and patient engagement. As a full-time Trainer, you will onboard recent agents and facilitate ongoing development within AudioNova's contact center.

Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery. This position is key to sustaining operational excellence and improving patient experiences in the U.S. and Canada. Key Responsibilities:

- Facilitate onboarding programs for newly hired agents
- Deliver engaging virtual and self-paced training sessions




- Develop and maintain comprehensive training materials
- Conduct individual and group coaching to improve performance
- Collaborate with cross-functional teams on training initiatives Requirements:
- Associate's or Bachelor's Degree preferred
- Minimum 2 years of training or coaching experience
- Strong presentation and communication skills
- Proficient in Microsoft Office Suite and virtual platforms
- Experience in call center environments Shape the future of hearing care by enhancing training and development at AudioNova, empowering contact center teams to excel.

📌 Remote Trainer for Customer Care Center (Ottawa)
🏢 Sonova Group
📍 Ottawa