Rent Subsidy Officer

Job Summary:

The Rent Subsidy Officer administers rent subsidy programs that support foster youth, former foster youth, and mothers experiencing housing instability in accessing and maintaining safe, reliable, and affordable housing. Responsibilities include assessing eligibility, processing applications and payments, managing waitlists, monitoring budgets, maintaining accurate records, and conducting regular participant and landlord check-ins.

The role collaborates with BC Housing, MCFD, housing authorities, community partners, and internal programs to coordinate housing resources and identify additional support opportunities. The Rent Subsidy Officer maintains confidentiality, ensures compliance with organizational policies and ethical standards, and applies strong communication, advocacy, and problem-solving skills when supporting participants facing barriers to housing.

Reports To: Link Program Coordinator

Salary: $25.17/ hr.

Qualifications:

- Minimum of 2 years relevant experience
- A degree or diploma in relevant field such as social services, administration, or a related discipline
- Previous experience in housing assistance or social services within the non-profit sector is an asset
- Knowledge of B.C housing subsidy programs

Requirements:

- Undergo & maintain a satisfactory Criminal Record Check and Local Police Check
- Follows the Code of Conduct and Confidentiality Agreement
- Standard First Aid
- Advocacy skills and experience
- Adheres to the Society’s Code of Ethics
- Follows Aunt Leah’s Practice Guidelines
- Maintains appropriate professional boundaries when working with participants, colleagues, and community partners

Knowledge, Skills and Abilities:

- Excellent oral and written communication skills, empathetic inquiry, and relationship-building skills
- Strong problem-solving and analytical skills; efficient time and task management skills
- Attention to detail and ability to maintain accurate records
- Familiarity with data analysis and case management techniques
- Competence in decision-making and problem-solving
- Knowledge of the non-profit sector




- Proficiency with computer database
- Excellent report-writing skills
- Empathy and compassion toward persons with multiple barriers
- Ability to receive, provide, and respond effectively to feedback
- Experience in developing programs, policies, and procedures
- Multicultural sensitivity and awareness

Key Duties and Responsibilities:

Essential Functions:

- Assess eligibility of participant’s based on established criteria and guidelines
- Review participants’ eligibility for other possible subsidies (i.e., MCFD, Reaching Home rental subsidies)
- Collaborate with local housing authorities and youth serving organizations to coordinate subsidy programs
- Participate and meet regularly with the Vancouver and Surrey Coordinated access teams
- Process and review subsidy applications including verifying income, household size and other relevant information
- Calculate and determine the amount of subsidy to be provided to eligible participants
- Ensures participants information is accurately recorded within the BC Housing HIFIS and Housing Connections database
- Conduct bi-monthly reviews with the Finance Department regarding rent subsidy amounts, distribution, and reconciliation
- Responsible for completing and submitting cheque requests for rent subsidies
- Ensures budget guidelines are being met
- Conduct monthly phone calls/email/check-ins with the recipients receiving the rent subsidy
- Conduct monthly phone calls/email/check-ins with the landlord
- Conduct periodic and yearly reassessments of subsidy eligibility and payment amounts
- Maintain and manage the rent sub sidy waitlist by ensuring participant information is accurate and up to date, monitoring changes in eligibility and availability of funding,



and communicating with participants regarding their status as appropriate
- Ensure all program related records, reports and all other documentation pertaining to participant’s are up-to-date
- Maintain a data system that supports secure information sharing within the housing department, while prioritizing participant privacy
- Stay up to date with any housing subsidy changes, government policy and regulations
- Attend Aunt Leah’s events as directed by Supervisor; this may include but is not limited to participant recreational overnight trips, day trips, and workshops, etc.

Financial Responsibilities

- Manage participant-related purchases, receipts, and expense documentation in accordance with Society policies and budget guidelines

Health & Safety

- Maintain a safe, welcoming, and organized work environment while following organizational health and safety policies and participating in required emergency procedures

Communication & Collaboration

- Maintain accurate documentation, case notes, outcome tracking, and reports.
- Collaborate with internal programs, community partners, and the Link Program Coordinator to support participant success
- Participate in meetings, staff development, organizational events, and crisis response as required

Confidentiality & Professional Practice

- Maintain participant confidentiality and uphold Aunt Leah’s policies, ethical standards, and professional practice guidelines

Physical Demands:

- This position requires some lifting of heavier objects of up to 20 lbs

Working Conditions:

- Hours of work – 37.5 hours per week (7.5 hours a day) generally Monday to Friday (9:00 am to 5:00 pm); with the ability to be flexible as per operational needs
- This position works primarily in an office setting
- This position includes sitting at a desk using a computer; and may include some occasional physical work moving objects weighing up to 20lbs
- This position may require working occasional evenings and weekends and travel to various locations within Metro Vancouver

📌 Rent Subsidy Officer (New Westminster)
🏢 AUNT LEAH'S
📍 New Westminster